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Air Conditioning Repair
SAMRA FACILITIES INC
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SAMRA FACILITIES INC, also known as Samra Facilities Management, is a comprehensive service provider for property maintenance and management. The company offers a wide range of services including air conditioning contracting, repair, and system supply, as well as air duct cleaning. They also provide essential building services such as electrical work, plumbing, and flooring and tile contracting. As a property management company, Samra Facilities Management assists with the overall upkeep and operation of properties, ensuring they are well-maintained and functional.
Customer Sentiment:
Overall customer sentiment is overwhelmingly positive, as reflected in the high average rating of 4.9 out of 5 across 110 reviews. The provided sample reviews consistently highlight satisfaction with the services rendered.
Service Quality:
The reviews indicate a high standard of service quality. Customers frequently commend the professionalism, experience, and skill of the technicians. Specific examples include successful AC repairs, timely service, and high-quality tile replacement. The emphasis on cleanliness and protection of property during work is also a recurring positive theme.
Common Themes:
Several key strengths emerge from the reviews. These include the professionalism and expertise of the team, the quality of workmanship, and effective communication with customers. The ability to handle multiple service types (e.g., AC repair and electrical work) is also noted as a positive aspect. While the vast majority of feedback is positive, there is one outlier review indicating poor customer service and quality, which warrants consideration despite the overall positive trend.
Final Assessment:
Based on the high average rating and the consistent positive feedback in the sample reviews, the business appears to deliver high-quality and reliable services across its various offerings. The strong emphasis on professionalism, skill, and customer communication contributes significantly to customer satisfaction. While the single negative review exists, it does not represent the overall sentiment reflected in the larger dataset. The business demonstrates a strong track record of meeting customer expectations and is highly recommended by the majority of reviewers.
[Business Bay 402] Great team! I highly recommend them. The work was done neatly and thoroughly from start to finish! The guys were very helpful and answered all my questions. They came to repair the AC, and their versatility meant they also replaced the fuse! Thank you. I highly recommend them! Excellent quality-to-price ratio.
Jaafar and rihan made a great job. Very professional and offer competitive rates. Highly recommended
Professional experienced & comprehensive services. Highly recommended. Excellent quality work. They replaced my bathroom floor tiles to a very high standard and have done a number of Aircon repairs. They were also very clean with their work always cleaned up end of every day they were on site and put appropriate protection on furniture and floors. My thanks to Rehan especially and his team for their hard work and timely delivery.
Rehan and his team from New Samara Electromechanical Equipment provided exceptional AC service at our office at Bayswtaer Tower business bay. They were Professional, prompt, and highly skilled, they went above and beyond to ensure our satisfaction. Highly recommended!
Very poor customer service & quality
We had a leaky AC unit about a month ago, and this team came the next day and did a fantastic job at repairing the leak. They were quick, and kept us informed during the process of what the issue was and what needed to be done. We have had no problems at all since. Very happy and would definitely recommend.
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