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Auto Repair
Royal Swiss Auto Services, Emirates Industrial City, Sharjah
Category: Auto Repair
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Royal Swiss Auto Services is a comprehensive automotive service provider. The company offers a wide range of services including general auto repair and maintenance, specialized auto air conditioning service, and expert auto body shop work. They also provide skilled auto bodywork mechanics, auto glass repair services, and professional auto upholstering. Additionally, the company offers tire repair services and general mechanic and repair services, catering to various vehicle needs.
Customer Review Summary
Overall Customer Sentiment:
The overall customer sentiment appears mixed, leaning towards positive based on the provided average rating of 4.3 out of 5 from 316 reviews. While a significant portion of feedback highlights positive experiences with specific staff members and convenient services, there are notable instances of strong negative sentiment related to service quality, pricing, and communication.
Service Quality:
Strengths in service quality are evident in positive mentions of professional and helpful staff, clear communication, and convenient services like car pickup and delivery. However, significant weaknesses are highlighted concerning service timeliness, accuracy of commitments, and the use of parts. Issues with delayed car delivery and alleged use of non-original parts raise concerns about the consistency and reliability of the service provided.
Common Themes:
Recurring positive themes include appreciation for specific staff members who demonstrate professionalism and good communication. Negative themes frequently revolve around delays in service completion, discrepancies between initial quotes and final charges, and perceived lack of transparency or honesty regarding repairs and warranty claims.
Final Assessment:
Based on the provided data, the business demonstrates the capacity to deliver high-quality service, particularly when customers interact with competent and communicative staff members. The convenience of services like pickup and delivery is also a positive aspect. However, the recurring negative feedback regarding delays, pricing issues, and alleged dishonest practices significantly impacts the perception of reliability and trustworthiness. While the average rating suggests a generally positive experience for many customers, the severity of the negative feedback indicates areas requiring significant improvement to ensure consistent, high-quality, and reliable service for all customers.
A garage of cheaters, swindlers, and liars. After their private driver crashed into my car, they told me that the car would be repaired with new, original parts, and they sent me an invoice for that. After some time passed, I discovered that the car had been sent to another place, and I discovered that everything had been repaired with used, non-original commercial parts. There is no credibility. Never and every time I file a complaint about this, no one responds
I just want to write my review about Mr. MURAD who did an excellent job helping me with my car at the garage. He has great communication skills, keeping me updated throughout the process and explaining everything clearly. He is also very polite and respectful in his dealings with people, which made the whole experience even better. I highly recommend Murad for anyone looking for professional and friendly service.
Update: So the. Charges after inspection jumped to 20000 what is this Ferrari. Japanese and American cars don't cost this much. Thats a new gearbox. That's a new car that only50000 km and under warranty. Wow. .......... My sister bought a jaitor from Altass with their warranty and service contract. The gearbox died at 50,000. Instead of fixing it under warranty, they want her to pay 5,000 AED for the repair costs. All agencies service the gearbox and plugs at 100,000, and their service book says at 80,000, but they want her to change them now, which is absurd. This is the worst experience ever. The least one could say is that it is a big scam.
Very lazy service, i have visited them 3 times during a year and each time, the car is delivered late. They are in a remote location and keep you waiting because these guys can’t fulfill the car handover as they commit. Other Miscommitments have also happened regarding the services. Not recommended if you value your time and peace👎
Would like to give a big thank you for the advisor Abdul Rehman, very professional, punctual, very helpful and quickly reply. Always giving me a feedback from the services and follow up . Since service moved from Dubai to the new garage in sharja , they provided the car delivery, picked my car up while I was in downtown going to work , very convenient, driver came on time , sent pics as well , then did the check up , also I had a nano ceramic service which was great , car looked just new and shining, clean from inside and outside, driver seat and steering wheel covered with plastic , and then car delivered at home as well . Appreciated all . Thank you !
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