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Auto Repair
Royal Swiss Auto Services in Al Qussaidat, Ras Al Khaimah.
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Royal Swiss Auto Services is a comprehensive auto repair shop located in Al Qussaidat, Ras Al Khaimah. They offer a wide range of services to keep vehicles in top condition. Their expertise includes general auto repair and maintenance, ensuring cars run smoothly and reliably. They provide specialized services such as auto air conditioning service to keep drivers cool and comfortable, and auto bodywork to repair dents and damage. Royal Swiss Auto Services also offers auto glass repair, tire repair, and auto upholstery services. For those looking to maintain their vehicles themselves, they have an auto care products store. With a team of skilled mechanics, they are equipped to handle various automotive needs.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the provided average rating of 4.1 out of 5 from 50 reviews. While a significant portion of customers express satisfaction with the quality of work, fair pricing, and timely updates, a notable minority report negative experiences related to service delays, unresolved issues, and perceived overcharging.
Service Quality:
Based on the available reviews, the quality of service appears inconsistent. Positive feedback highlights good care of vehicles, accurate work, and effective communication. Conversely, negative reviews point to issues such as failure to complete requested services, forgetting to reassemble parts, and prolonged repair times, particularly for warranty holders.
Common Themes:
Recurring positive themes include fair pricing, quality workmanship, and good communication from service advisors. Negative themes frequently mention significant delays in repairs, particularly for vehicles under warranty, and instances where issues were not fully resolved or new problems were introduced. There are also mentions of perceived high costs relative to the service received.
Final Assessment:
While the business receives a generally positive average rating, the presence of recurring negative feedback regarding delays and service inconsistencies suggests areas for improvement. The business appears capable of delivering high-quality service and positive customer experiences, as evidenced by satisfied customers. However, the reported issues with repair timelines and occasional service lapses indicate that reliability may not be consistently high across all customer interactions, particularly for warranty services. Potential customers should consider the mixed feedback and weigh the reported strengths against the weaknesses before making a decision.
I had a very positive experience with the workshop where the team at Royal Swiss Auto took good care of the car and were giving a timely update on the status of the car. And the prices are fair for the quality of work get
I have been dealing with this company for maintenance for almost a year, and I have not found any shortcomings in their dealings, speed of completion and accuracy in work. I would like to thank Advisor Mohamed Zaki for his kind dealings and continuous updates on the vehicle's condition.
Pathetic service.please do not give your vehicle to these people if you want your vehicle back.They will keep repairing your vehicle for lifetime still won't be able to identify the issue. Also their charges are exorbitant and not worth theit irresponsible service.
The garage looks nice and beautiful. But my car they kept around 20 days in their garage, still not repaired. Delay is the main issue with Royal swiss..I never recommend to take warranty contract with them. I feel they delaying repairs of warranty holders vehicle. It is loss of money. I have same experience in their Dubai and Sharjah branches as well. Before they were good, now completely changed their way of treating Customers.
The service is sucks not worth a driham they discover that car required to change oil breaks and they did not do it as the quotation required time?!!!!! They changed the AC filter and forgot to fixed back the cover and they kept the AC running and switched off the car. I asked the to fixed blower handle which takes a minute work and they don’t do it. Visiting this garage wasting time and money.
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