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Auto Repair
PitStop44 Auto Service Centre
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PitStop44 Auto Service Centre is an auto repair shop offering a comprehensive range of services. The company offers general maintenance, including oil changes, filter replacements, and fluid checks. They also provide brake services, engine diagnostics and repair, suspension work, and air conditioning system maintenance. Additionally, the company offers tire services such as rotations, balancing, and replacements. Their services cater to various vehicle makes and models, aiming to keep cars running smoothly and safely.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the average rating of 4.4 out of 5 from 104 reviews. While a significant portion of reviews express satisfaction with service quality, professionalism, and value, a notable minority highlight serious concerns regarding service competency, communication, and safety.
Service Quality:
Strengths in service quality are reported in areas such as attention to detail, thoroughness, and timely completion of work, particularly for routine maintenance and specific repairs like fluid flushes and engine overhauls. However, significant weaknesses are evident in tire services, with reports of incorrect tire fitting, use of damaged or old tires, and a lack of appropriate equipment or expertise for this service. Communication and appointment management also appear inconsistent.
Common Themes:
Recurring positive themes include appreciation for specific staff members, perceived value for money, and efficient service for certain types of repairs. Conversely, negative themes center around issues with tire services, poor communication, unfulfilled promises, and concerns about the safety implications of inadequate repairs.
Final Assessment:
Based on the provided data, Pitstop Auto Service Center demonstrates the capacity to deliver high-quality and reliable service for certain auto repair needs, contributing to a generally positive average rating. However, the serious negative feedback, particularly concerning tire services and communication breakdowns, indicates significant inconsistencies in service delivery and potential risks to customer safety. While the business has strengths, the reported weaknesses suggest that customers should exercise caution and potentially seek alternative providers for specific services like tire fitting. The business needs to address the reported issues to ensure consistent quality and build greater trust.
Do not trust this workshop. They will put your life in danger! I was there because of a flat tire. I asked beforehand via Whatsapp whether they also do tires. They said yes. When I went there, they didn't have any tires, but said they would get some from the partner garage. After about 1 hour of waiting, my car was ready with 4 other tires. When I drove off, I noticed that the car was vibrating and bouncing extremely. So I wrote to them and asked if this was normal. They said no, it just needed a wheel alignment. I asked why it wasn't done when changing 4 tires, and they just said: sorry, we are not designed for tire fitting. So I drove to another garage and paid extra for a wheel alignment. There I was told that a completely wrong size of tires had been fitted and that the tires also had large dents and were already too old, they should not have been fitted at all. I had no choice but to buy 4 new tires. I contacted pitstop44 and asked for a solution, no response. No answer via Whatsapp. I was told on the phone that I would be called back, but that didn't happen either. So if you value your life, don't go to this garage. I didn't just lose a lot of money, I risked my life.
I went there for a break fluid flush, and they did an amazing job. I really appreciated the attention to detail and they did not rush things at all. They even cleaned the car from all the fluid spillages. Special thanks to Shiva for the service.
I’ve been to Pitstop Auto Service Center twice now, and I couldn’t be happier with the experience. The team is not only professional but also super friendly, which makes all the difference. I want to give a special shout-out to Bhavya and Prajeen for their amazing service and attention to detail. They really know how to take care of you and your car, and their warm approach made everything feel easy and stress-free. If you have a German vehicle and want reliable care, I highly recommend Pitstop!
The worst center I have ever visited in my life, especially for Golf maintenance. They lie about appointments, have no experience in anything, and are rude in dealing with the customer. I tried to contact the owner, but he did not answer.
Very good service and price worthy. I came here to overhaul my Engine (Attrage),within one hour I got the quotation and I was so surprised, Already I’ve consulted with other workshops but the price seems higher while comparing with these guys.. I’m very much happy whit their works and within 1 week and the released my car. Thank you Rukn Al Baraq Guys..
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