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Auto Repair
BMW Care
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BMW Care, , is an auto repair shop specializing in BMW vehicles. The company offers a comprehensive range of services to maintain and repair BMW cars. These services include routine maintenance such as oil changes, filter replacements, and fluid checks. They also provide more complex repairs, including engine diagnostics and repair, transmission services, brake system maintenance and repair, and electrical system troubleshooting. Additionally, the company offers bodywork and paint services, as well as detailing to keep BMWs looking their best. Their expertise is focused solely on BMW models, ensuring specialized care for these vehicles.
Customer Sentiment:
The overall customer sentiment is overwhelmingly positive, as reflected in the high average rating of 4.7 out of 5 stars across 103 reviews. The majority of customers express high satisfaction with the service received. However, a small number of reviews indicate significant negative experiences.
Service Quality:
Key strengths highlighted by positive reviews include accurate and quick diagnostics, professional and knowledgeable staff (specifically mentioning Azgar Bhai and Praveen), transparency in communication, and fair pricing, often significantly lower than competitors. Customers frequently report their vehicles feeling "as good as new" after service. Conversely, negative reviews raise serious concerns about the quality of workmanship, alleged swapping of original parts with counterfeit ones, and unprofessional behavior, including being rushed out at closing time and dismissive diagnoses.
Common Themes:
Recurring positive themes are the expertise of the technicians, particularly with BMWs, the honesty and trustworthiness of the staff regarding necessary repairs, and the affordability of services. Negative themes center on alleged dishonesty regarding parts, delays, and unprofessional conduct.
Final Assessment:
Based on the provided reviews and overall rating, BMW Care Workshop appears to deliver high-quality and reliable service for the vast majority of its customers. The consistent praise for expertise, honesty, and value suggests a strong operational foundation. However, the presence of highly critical reviews, though few in number, regarding part authenticity and unprofessionalism cannot be ignored. While the positive feedback strongly outweighs the negative, potential customers should be aware of these reported issues. The business demonstrates a strong capacity for providing excellent service, but addressing the concerns raised in the negative reviews would further solidify its reputation for reliability and integrity.
Amazing Service and Exceptional Care at BMW Care Workshop I visited today the BMW Care Workshop for my BMW 520i, smoke coming from the engine Bay issue , and I must say it was an outstanding experience from start to finish. A special shoutout to Azgar Bhai, whose expertise truly stood out. Azgar Bhai accurately diagnosed the issue with my car, something that other workshops either missed or exaggerated. His knowledge and precision in identifying and resolving the problem were remarkable. Not only was the issue fixed promptly, but the repair and maintenance cost were less than half of what I was quoted at other workshops in Dubai. Price quoted in Dubai was 2400 AED while here it was less than 1000 AED. The new location where they shifted recently is clean, well-organized, and equipped with all the necessary tools to ensure top-notch service. The team was courteous, transparent, and kept me informed throughout the process. If you're a BMW owner looking for a trustworthy, efficient, and reasonably priced maintenance option, look no further than BMW Care Workshop. Thanks to Azgar Bhai and the team, my car feels as good as new, and I’ll definitely be returning for all future maintenance needs. Highly recommended! ⭐⭐⭐⭐⭐
Based on the online reviews decided to give BMW Care a try for some needed maintenance. I can confirm that Praveen and his team do quality work at a reasonable price, I'm very satisfied with the services they provided and highly recommend giving them a chance to earn your business.
Exceptional Service at BMW Care Workshop – My BMW Feels Brand New Again! I have been a loyal customer of the BMW Care Workshop for the past three years, ever since my service and warranty contract with Swiss Auto in Dubai expired. Choosing this workshop has been one of the best decisions for my 2014 BMW 520i. At Swiss Auto, I was constantly assured that every issue my car had was "normal," while the bills piled up with little to no actual service being done. However, after switching to BMW Care, the difference was night and day. Here, every single problem was thoroughly diagnosed and resolved, restoring my 10-year-old BMW to a condition that feels as good as new. A huge thanks to Azgar Bhai, whose expertise and attention to detail were incredible. He identified the issues that were overlooked before and fixed them at a fraction of the cost I used to pay. The workshop team is professional, transparent, and truly values customer satisfaction. They have earned my trust, and I wouldn't take my car anywhere else now. If you're looking for reliable and affordable care for your BMW, this is the place to go! Highly recommended for anyone who loves their car and wants it treated right. ⭐⭐⭐⭐⭐
Expensive garage
I completed a major service of my 320i at tgis garage and writing review based on my experience. Last time I wanted to work on the car at another garage@BmW road, it was a very bad experience. Hence, i was quite afraid and skeptical when i was looking for a new workshop to do major service. Based on google I tried this shop. And I feel lucky to have found them. They repair only BMW. No wonder, Mr. Praveen, Mr. Asgar and the technicians are very knowledgeable about BMWs. Secondly, they will not try to cheat you... this is very rare to find. They told me the issues after a general inspection and showed me the areas of problem areas and the extent of problem, whether it needs immediate attention or can delay the repair. I got most of the parts needed (bcoz i was still skeptical) and they fixed it. But in the process I realized that they are very honest and straight forward. I could have entruated them to source all parts. And thirdly, their prices are very cheap compared to most other garages who repair BMWs. I have done a whole cooling system change, breakpad change, 4 arms and few other things replaced, change all filters and fluids (break, steering etc) and the regular service. Total labour cost was 1100 AED only. I become a fan of this garage. Best wishes to Mr. Praveen and his team. I shall advise all BMW owners to check out this place. You will be pleasantly surprised.
I don’t prefer anyone to go their when there work time finish and they want to leave they told me my engine damaged to let me leave and then making money sign by his hand to make me pay him the work he done instead of checking the car and the issue with it and he know i came from abu dhabi and he just say it easily that engine is damaged and then take his money and drop my car out and left, other garage at least they try to stay and help you not kicking you out and doing money sign by hands.
Even i was asking about your number to talk to you ( boss number ) but they reject to give and act like they dont hear me, and when its time to close kicked me out with my car and they now im from abu dhabi and they dont care just make me upset and frustration then leave by saying your car engine is dead you need to replace new one….
And then clicking by his finger asking for his work money instead of giving a 1% chance of the engine or try to check and fix it ..
Its my second visit after Long time , they still at the same level of professionalism , quick and accurate diagnostic , very respectful staff , specially Mr. Pravian and Asghar , they are truly BMW experts, Their workshop is one of the best in the City for BMW As well as their service is the best , they follow with you every single step and keep you updated of the work on your car , i am totally satisfied for the job on my car I really want to thank everyone single staff at the workshop Keep the good work Gents
Such a waste of time and not recommended at all, very unprofessional and full of lies, look somewhere else if you want a real service
To Whom It May Concern,
I am writing to express my extreme dissatisfaction with the service I received at your garage recently. The experience was nothing short of a nightmare, and I feel it is important to bring these issues to your attention.
Firstly, I discovered that original parts were swapped with counterfeit ones in my vehicle during the servicing. This blatant dishonesty and lack of integrity are completely unacceptable. As a customer, I trust that the services provided will be carried out with honesty and professionalism, which was clearly not the case in this instance.
Moreover, there were significant delays in completing the service on my vehicle. This inconvenience caused me unnecessary stress and disruption to my schedule. Prolonged delays without valid reasons are inexcusable and reflect poorly on the efficiency and reliability of your garage.
Furthermore, the quality of workmanship displayed by your technicians was subpar and inexperienced. It is evident that the repairs were not done to the necessary standard, leading to further issues with my vehicle post-servicing. I expected competent and skilled workers to handle my vehicle, but the lack of expertise was evident in the results.
Overall, my experience at your garage was incredibly disappointing, and I am left feeling cheated and dissatisfied with the service provided. I urge you to address these issues promptly and take necessary steps to improve the quality of service and integrity within your establishment.
I hope that my feedback will prompt positive changes within your garage to ensure that other customers do not have to endure similar negative experiences in the future.
Very bad we don’t recommend