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Appliance Repair
Onsite Battery
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Onsite Battery, a car battery store, offers a range of services focused on vehicle battery needs. The company offers battery replacement, including delivery and installation at the customer's location. They provide battery testing to assess the health and performance of existing batteries. Additionally, the company offers jump-start services for vehicles with dead batteries. Their services cater to various vehicle types, ensuring drivers can get back on the road quickly and conveniently.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the provided data. While the average rating of 4.3 out of 5 suggests a generally favorable perception, the presence of highly negative feedback indicates significant service inconsistencies for some customers.
Service Quality:
Strengths in service quality are highlighted by reviews praising fast response times, technical expertise, and efficient problem resolution. Customers appreciate the professionalism and knowledge of the service staff. However, a notable weakness is the reported negative experience with pricing and a lack of willingness to provide basic assistance like a jump start, even for long-term customers. This suggests potential issues with pricing transparency or customer relationship management.
Common Themes:
Recurring positive themes include speed of service, technical competence, and polite staff. The ability to address and fix issues effectively is also a common positive point. Conversely, a significant negative theme revolves around perceived unfair pricing practices and a lack of flexibility or consideration in certain situations.
Final Assessment:
Based on the available data, the business demonstrates the capacity to deliver high-quality and reliable service, particularly in terms of technical proficiency and speed. However, the negative feedback regarding pricing and customer handling in specific instances suggests areas for improvement. While many customers report positive experiences and satisfaction, the presence of strongly negative reviews indicates that service delivery is not consistently excellent for all customers. To enhance overall reliability and customer satisfaction, addressing pricing concerns and ensuring consistent, customer-centric service across all interactions would be beneficial.
I received fast response and technical support, all issues has been addressed and fixed. Tech guy is polite and efficient and knows the job. I am satisfied for the services done. Thank you.
Onsite Battery have always been successful to deliver best services to our company. We find a supportive behaviour in their professional and competitive staff. And we hope to receive same amount of support from them in future.
The worst service, the come and they ask high price so i said no need and he rejected even to do jump start, i have been dealing with them 6 years but they did not respect the relationship and keep my car off and left
They was very fast and helpful, the man who came to help me was very professional and knew exactly what he should do
Very fast service. I got RSA within 30 min after complaint. They swapped the spare tire with busted one.
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