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Auto Repair
Nissan Service Center - Deira - Arabian Automobiles LLC
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Arabian Automobiles Co. LLC, operating as a Nissan Service Center in Deira, provides comprehensive car repair and maintenance services. The company offers routine maintenance such as oil changes, filter replacements, and fluid checks to keep vehicles running smoothly. They also provide more extensive auto repair services, addressing issues with engines, transmissions, brakes, and electrical systems. Their services include diagnostics to identify problems accurately and efficient repairs to restore vehicle performance and safety. The company is equipped to handle a wide range of automotive needs, ensuring vehicles are well-maintained and reliable.
Overall Customer Sentiment:
Based on a large volume of 2694 reviews with an average rating of 4.1 out of 5, the overall customer sentiment towards this Nissan Service Center appears to be generally positive. While the average rating indicates a favorable perception, the provided sample reviews reveal a mix of experiences, suggesting variability in service delivery.
Service Quality and Key Strengths:
Positive feedback frequently highlights exceptional individual staff members who provide attentive and helpful service, guiding customers through the process and addressing their concerns effectively. Instances of smooth processes, excellent service, and successful resolution of specific vehicle issues are noted as strengths. The service center's amenities and cleanliness are also mentioned positively, contributing to a comfortable waiting experience.
Areas for Improvement and Common Themes:
Conversely, a significant area of concern raised in the reviews is the inconsistency in service quality and technical expertise. Some customers report issues not being resolved after service, a perceived lack of experience among technical staff, and a decline in service standards over time. Communication and transparency regarding service progress, costs, and access to vehicles are also identified as areas needing improvement. Escalating costs for parts and labor are a recurring theme, leading to customer dissatisfaction.
Final Assessment:
While the high volume of reviews and a solid average rating suggest that the Nissan Service Center generally provides satisfactory service, the presence of negative feedback regarding technical competence, service consistency, and cost transparency indicates areas requiring attention. The business demonstrates strengths in customer interaction through dedicated staff and comfortable facilities. However, to consistently deliver high-quality and reliable service, addressing the reported issues with technical expertise, ensuring consistent service standards, and improving communication and cost clarity are crucial. The service center has the potential to be a top-tier provider if these areas are effectively managed.
Bad experience with this branch, I brought my Y62 nissan which has an issue with the fans, they have inspected the car and clearly stated that there is no issue at all, moreover, I have received the car with the same exact issue, their technical team lack of experience.
Had a great experience service my Nissan X-Trail from Nisan Service center with the help of SA Mr. Manoj Chami. Smooth process and excellent service! Highly recommend
I had the pleasure of being assisted by Mr. Manoj, who provided exceptional support throughout the entire process. From a warm welcome to the initial registration, seating, follow-up, payment, and final job explanation, he handled every step with genuine care and dedication. His commitment to timely service and professionalism was evident throughout, leaving a lasting positive impression. Mr. Manoj is undoubtedly an invaluable asset to the service center. Visited on Saturday the 17th Aug About the center , very clean with good relaxing amenities which make the waiting very comfortable.
This brother approached us and asked about our concern. I explained everything to him, and he advised us to wait inside while he would personally drive the car and check. After some time, he returned and informed us that our car was inside the service center being checked. We were very happy with the assistance and service he provided. Now, the gas empty icon is gone, and the fuel bar is showing correctly. We no longer have to worry about or calculate how much fuel is left. Keep it up, Pinto! 👍🙂👍 You’re the best! We hope there will be many more like you. God bless you, bro. Pinto.
Very poor service. I’ve been using this service centre since buying my car (new) from Nissan. (6 years). Initially was super happy with the quality of service but things have been dropping off over the last 2 years as well as an escalation in costs. Today I wasn’t the only unhappy customer with a similar story. I do hope that they get back on track soon- people will not keep using the service centre if they feel disrespected. Not sure if it’s Nissan escalating prices for parts or the service centre escalating labour costs (or both)…. I even needed to chase access to my own car rather than have clarity around access. There seems to be very little understanding of the inconvenience caused by lack of service…. No manager available today. Very few staff. Also noted that whilst there is now a ramp for POD access it’s incredibly steep and (closed)… All up- much room for improvement. My suggestion to them- review what you were doing as a service centre 3 years ago- compare it to now…. Once that’s done remember where your core business lies… and return to that!
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