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Auto Repair
Nippon Auto Repair
Category: Auto Repair
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Nippon Auto Repair is a comprehensive automotive service provider. The company offers a wide range of services including general auto repair, addressing mechanical issues and ensuring vehicles run smoothly. As an auto body shop, they provide services to repair damage to the vehicle's exterior, restoring its appearance and structural integrity. Their car repair and maintenance services cover routine upkeep and necessary fixes to keep cars in optimal condition. Additionally, the company offers car detailing services, focusing on cleaning and restoring the vehicle's interior and exterior to a high standard.
Customer Sentiment:
Overall customer sentiment for Nippon Auto Repair is overwhelmingly positive, as reflected in the high average rating of 4.7 out of 5 stars across 723 reviews. Many customers express high satisfaction with the professionalism, friendliness, and transparency of the staff. Positive feedback frequently highlights efficient service, quality workmanship, and a comfortable waiting area.
Service Quality:
The majority of reviews indicate a high level of service quality, with customers praising the team's expertise in diagnosing and rectifying car issues. Timely service delivery and effective after-support are also frequently mentioned as strengths. Specific services like car repair and maintenance, and detailing appear to be well-received.
Common Themes:
Recurring positive themes include excellent customer service, particularly mentioning specific staff members, clear communication regarding repairs and costs, and efficient service completion. The shop environment is often described as clean and well-organized. However, a small number of negative reviews raise concerns about the quality of replacement parts, issues with sensor functionality after repairs, and significant discrepancies in agreed-upon pricing, particularly in the context of insurance claims and additional bodywork. There are also isolated reports of missing personal items from vehicles.
Final Assessment:
Based on the analysis of a large volume of reviews, Nippon Auto Repair generally delivers high-quality and reliable service. The consistently high average rating and numerous positive testimonials strongly suggest a positive customer experience for the majority. While the negative reviews highlight areas for potential improvement, particularly regarding consistency in pricing, quality control on parts and repairs, and security of personal belongings, these appear to be isolated incidents within a largely positive service delivery framework. The business demonstrates a strong track record of customer satisfaction and technical competence.
Good, honest mechanics! especially to Michelle & John for taking care my car.They always get me in quickly, the prices are great, and the waiting area is really nice and comfy with good coffee. Definitely the nicest auto shop I’ve ever been to. didn't charge me any extra fees and got it done on time. Very happy with the experience.
I chose this garage since the rating is high
BUT my experience was below standard
They took too long to finish a medium job
They gave me the car back with sensors that were not working
The accident was in the front wheel, and they gave me the car with no wheel balance job done
When I called them, they said usually we give the car back and in case any problem we will fix it later
Below standard garage
I don't recommend this garage
Bad experience
I had an excellent experience with Nippon Auto Repair. My car had some issues, and their team of specialists thoroughly inspected and diagnosed the problem with expertise. They rectified it promptly and delivered my car right on the scheduled time they promised. The service was professional, and their after-support process was outstanding, ensuring my peace of mind. Additionally, the payment process was smooth and hassle-free, thanks to their efficient accounts department. Overall, I’m highly impressed with their top-notch service and attention to detail. Nippon Auto Repair has earned my trust, and I highly recommend them to everyone!
I had an outstanding experience at Nippon Auto Repair! From start to finish, the team was professional, friendly, and transparent. They took the time to explain the issues with my car in detail and provided clear, honest recommendations—no pressure or upselling. The work was completed efficiently, and my car runs smoother than ever. The staff made me feel valued, and the shop itself is clean and well-organized. Highly recommend Nippon Auto Repair to anyone looking for trustworthy, high-quality service. I’ll definitely be returning for future maintenance—thanks for the peace of mind, thank you michelle, jessimie, esra, ashik ,ahammed & Prajitha 😊👍
I would give Nippon Auto Repair Shop a zero-star rating if Google allowed it. My experience with their team was extremely unprofessional. I initially visited for insurance claims and requested a quotation for additional bodywork. We agreed on a price, and I made it clear that I would drop off the car only if I didn’t need it for work.
However, when I returned after a week, I was shocked to find that they had increased the agreed-upon price significantly. After driving over 100 kilometers to drop off my car, I encountered another staff member who raised the price to an outrageous amount. This kind of treatment is unacceptable, and I absolutely do not recommend this shop for anyone seeking reliable service. Customer respect and transparency are clearly lacking here.
Service in time manner and quality works All Team was good and approachable
Thanks for a good service as usual time to time Also the staff of Nippon very much helpful Receiption Michelle
The materials that are being repaired by the service nippon service center are of a poor quality, they did not replace the side light and kept the buyer and back lights. iam not sure how much insurance paid to them and the arabic gy supervisor too much attitude.only i like the saji he is too humbel and helpful.
These people are thieves they took my perfume and lot of things was in the car when i kept it for maintenance and then i asked for these things no response from there side
Worst mechanic ever
Came to fix my car after an accident as it has the highest rating
They said they changed the AC condenser and the radiator and they checked that there is no leakage from water radiator whatsoever (thats me seeing it dripping and they replied that this is over flow)
Here I am after a month going to another mechanic and surprisingly i am changing the AC compressor and the condenser and fixing the leakage in the radiator
I do not recommend this garage at all they have a high rating from just the show