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New Blossom Cleaning Services LLC
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Blossom Cleaning Services LLC, also known as New Blossom Cleaning Services, is a cleaning company that offers a range of services. The company offers house cleaning services, providing general cleaning for residential properties. They also offer the services of cleaners, suggesting a broader scope of cleaning tasks. Additionally, the company offers house sitting services, which may include light cleaning or maintenance while residents are away. Upholstery cleaning service is also provided, focusing on cleaning furniture and fabric items.
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.6 out of 5 from 169 reviews, customer sentiment towards New Blossom Cleaning Services appears largely positive, particularly regarding the quality of cleaning performed by individual staff members. However, a significant portion of negative feedback highlights serious issues with scheduling, communication, and management, leading to a polarized customer experience.
Service Quality:
Reviews indicate that the actual cleaning service provided by the staff is often highly praised. Customers commend the thoroughness, speed, attention to detail, and professionalism of individual cleaners. Specific staff members are frequently mentioned by name for their excellent work and positive demeanor. This suggests that the core cleaning service, when delivered effectively, meets or exceeds customer expectations.
Common Themes:
A recurring strength identified in the reviews is the performance of individual cleaning staff, who are described as hardworking, efficient, and professional. Conversely, the most prominent weakness is the scheduling and coordination process, frequently attributed to a specific individual. Issues include last-minute cancellations, inconsistent scheduling, lack of communication regarding staff changes, and perceived unreliability. Negative reviews also mention poor communication from management and a lack of accountability for service disruptions.
Final Assessment:
New Blossom Cleaning Services demonstrates the capacity to deliver high-quality cleaning through its dedicated staff. However, the significant and consistent complaints regarding scheduling and management indicate a critical operational weakness that negatively impacts the customer experience for a notable segment of clients. While the high overall rating suggests many customers are satisfied, the severity of the issues raised in negative reviews suggests that reliability and consistency are not guaranteed. Potential customers should be aware of the potential for scheduling difficulties despite the positive feedback on the cleaning itself. Addressing the coordination and communication issues appears crucial for the business to ensure a consistently positive experience for all clients.
DISGUSTING experience! Attached are some pictures of what they consider NORMAL cleaning for an empty apartment. One person alone without even a ladder who could not reach higher places. Same cloth used for everything. Smelly mop used to wet the floor, not clean it. On top of it rude interaction on the phone where none would take accountability and just keep on being rude, dismissive and extremely unprofessional. A big disgrace.
I wanted to take a moment to appreciate the outstanding work of your staff member, Jeziel. She was my maid today, and I was truly impressed by her dedication, speed, and attention to detail. She cleaned my home spotlessly and showed great professionalism. Having such a hardworking and efficient staff member is a great asset to your company. I am extremely satisfied with her service and would love to have her assistance again in the future. Thank you for providing such excellent service!
I would give zero stars If I could. We have used this company on and off for some time now. To say Jonah's coordination is beyond awful is an understatement. My bookings are ALWAYS cancelled last min- the maids are either "sick" or "absent" or having "marital issues" or have travelled on "vacations" never to return- all lies. It is ABHORRENT how this business is being managed by a very dim witted person who clearly seems to not carry a cleaning schedule for the workers and therefore unable to manage. I clearly stated I want a fixed maid so I am not having to re-explain and on certain fixed days- end result- DISASTER- so I reverted to booking on a as on need basis and STILL constant cancellations/rescheduling. lack of professionalism and utterly despicable handling of customers- this person needs to be terminated ASAP.
Iam not happy to suggest this company they when we are booking they not inform to us what there doing what is the timing I booked 4 hrs cleaning so they send 2 people also and they are very urgently cleaning then I asked to the staff they said its 2 people coming 2 hrs only doing the cleaning like that only so they are not cleaning properly to the work
New Blossom Cleaning Services did an amazing job! The team was professional and thorough, leaving my space spotless. I especially want to highlight Malik, who was incredibly cooperative and made the whole process smooth and enjoyable. Highly recommend their services to anyone in need of cleaning!
Thank you New Blossom for assigning Mary Jane to us. We are very happy for the cleaning service she’s providing everyday and she’s very consistent. She’s professional and has a good character. You need more like her in your team. Well done guys! -Cindy from Unusual Rigging & Engineering LLC
We are extremely happy with Shayka, who cleans for us 6 days for a week. She does a great job. She is friendly, professional and very good at her job. She is very easy to communicate with, and is a huge help to me and my family. We have two cats and Shakya is very good with them. On the days where there isn't a lot of cleaning to do, Shakya always looks for other jobs she can do. She uses her initiative which I appreciate. I suffered with another company for several months, before making the switch to New Blossom. I wish I'd made the change sooner.
We had a good start with New Blossom however, the commitment from Jonah who is managing the scheduling is very bad, several times we request for new appointments and after receiving confirmations it will be canceled on last minute, also we came to know that they cancel our appointments with excuse that the lady is absent while she is being sent to another customers. Unfortunately no commitment and cannot depend on them. There are better cleaning services with better customer handling and commitment.
We had a terrible experience with this cleaning service and do not recommend them for offices. Their coordinator is completely unprofessional and unreliable, always making excuses instead of ensuring proper service.
Despite having a fixed cleaning schedule, they repeatedly sent maids at inconvenient times, even disrupting important meetings. When our regular cleaner was absent, they sent replacements without prior notice, often at odd hours, and then blamed us for cancellations.
Communication is awful, and management ignores complaints, leaving clients to deal with constant disorganization. If you’re looking for a dependable cleaning service, avoid this one at all costs.
We had a terrible experience with this cleaning service and do not recommend them for offices. Their coordinator is completely unprofessional and unreliable, always making excuses instead of ensuring proper service. Despite having a fixed cleaning schedule, they repeatedly sent maids at inconvenient times, even disrupting important meetings. When our regular cleaner was absent, they sent replacements without prior notice, often at odd hours, and then blamed us for cancellations. Communication is awful, and management ignores complaints, leaving clients to deal with constant disorganization. If you’re looking for a dependable cleaning service, avoid this one at all costs.