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Auto Repair
Motorbay Auto Repairing
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Motorbay Auto Repairing is a business that offers a comprehensive range of automotive services. The company offers mechanic services, auto air conditioning service, auto dent removal service, auto painting, and auto restoration service. Additionally, the company offers oil change service, small engine repair service, transmission shop services, and vehicle inspection service. These services cover various aspects of vehicle maintenance and repair, from routine tasks like oil changes to more complex work such as transmission repairs and auto restoration.
Overall Customer Sentiment:
Based on a collection of 42 reviews with an average rating of 4.4 out of 5, the overall customer sentiment towards Motorbay is largely positive. A significant portion of customers express satisfaction with the services received, highlighting competence, honesty, and fair pricing. However, a notable minority of reviews indicate negative experiences, primarily related to perceived dishonesty and poor outcomes after service.
Service Quality and Strengths:
Positive reviews frequently commend the team's professionalism, helpfulness, and technical expertise, particularly in areas like engine changes, painting, and mechanical repairs. Customers appreciate the timely completion of work and the absence of recurring issues after repairs. The business is praised for its competitive pricing and transparent approach, avoiding unnecessary upselling. Specific individuals within the team are also recognized for their helpfulness and honest advice.
Weaknesses and Areas for Improvement:
Conversely, negative reviews strongly criticize the business for dishonesty and perceived attempts to defraud customers. These reviews report significant financial losses and unsatisfactory results, particularly concerning engine replacements. The lack of warranty or guarantees on certain services is also a point of concern raised by dissatisfied customers.
Common Themes:
Recurring positive themes include the team's competence, honesty (mentioned by satisfied customers), fair pricing, and efficient service delivery. Negative themes consistently revolve around allegations of dishonesty, poor service outcomes leading to further issues, and a lack of accountability or warranty.
Final Assessment:
Motorbay appears to deliver high-quality and reliable service for a majority of its customers, as reflected in the high average rating and numerous positive testimonials. Strengths lie in technical proficiency, fair pricing, and a customer-focused approach. However, the presence of strongly negative reviews alleging dishonesty and poor results cannot be overlooked. While the positive feedback outweighs the negative in terms of volume and average rating, potential customers should be aware of the reported inconsistencies in service quality and the concerns regarding transparency and accountability raised by a subset of reviewers. Further investigation or seeking clarification on warranty policies and service guarantees may be advisable for potential customers.
Exceptional service! I brought my car to this auto garage for painting and some mechanical works, and I couldn't be happier with the experience. The staff was friendly and knowledgeable, and they quickly diagnosed and fixed the issue. The pricing was fair, and they didn't try to upsell me on unnecessary services. I appreciated their honesty and transparency. My car now looks like a dream, and I'll definitely be returning for any future automotive needs. Highly recommended!" Thank you so much Jithu Bhai, Rahul Bhai, Anurag bro and all staffs . Specially mentioning guys who done the Dashboard restoration work and painting work.
Great service as always, Adem is always really helpful and really honest in his advice on best course of action for getting longevity out of the car. Also so helpful in working to minimise costs and provide a range of solutions to the problem. Plus flexible with scheduling and fast as ever! Thank you....
Had changed my car engine and a few parts few months back. They have a good, professional and helpful team. No issues with the car after the repair. Highly recommend them..!! Great Work Motorbay team 👍👍👏
I am one of his first customers when he opened the garage and have always found Jitu and his team very competent, and competitively priced! Highly recommended !
Jeetu Bhai is the most honest Garage Owner I have come across in Dubai. After being scammed multiple number of times I came across Motorbay and met Jeetu Bhai. He is honest, and always gives a fair deal. My car always gets serviced/fixed on time. Whenever you visit Motorbay ask for Jeetu Bhai.
Please don’t trust on them they are giving useless car with no warranty and nothing….
I had extremely bad experience with this company and wasted big amt of money behind them
This company is fooling people, we had bad experience with them they cheat with poeples money, do not take anything from this comoany
Waste of money
Worst. Not worth just money making
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