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Auto Repair
Minaa Al Arab Auto Maint
Category: Auto Repair
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Auto Maintenance Pro, located at Minaa Al Arab Auto Maint, is a comprehensive auto repair shop offering a wide range of services. The company offers general automotive repair, including engine diagnostics, brake repair, and oil changes. They also provide specialized services such as transmission repair, air conditioning service, and electrical system repair. Additionally, Auto Maintenance Pro offers preventative maintenance to help keep vehicles running smoothly and avoid costly breakdowns. Their services cater to various makes and models, ensuring customers receive reliable and professional care for their vehicles.
Customer Review Analysis: MINAA AL ARAB AUTO MAINT
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.6 out of 5 from 18 reviews, the general customer sentiment appears to be largely positive. While a significant portion of customers report positive experiences with efficient service, friendly staff, and affordable pricing, there are notable instances of dissatisfaction.
Service Quality and Reliability:
Positive feedback highlights successful repairs, such as gearbox issues being resolved at reasonable costs. Customers also appreciate the cleanliness and spaciousness of the garage. However, negative reviews raise concerns about service quality and reliability. Issues reported include prolonged service times, improper repairs (e.g., coolant pipe fixation), and subsequent mechanical failures (e.g., engine seizing). There is also a specific instance where a recommended repair did not address the customer's initial problem, which was later resolved by a simpler, external service.
Customer Service and Communication:
Positive interactions mention friendly and knowledgeable staff. Conversely, negative feedback strongly criticizes customer service, citing disorganization, lack of communication regarding vehicle status, unhelpful and dismissive attitudes when addressing concerns, and a focus on payment over problem resolution.
Common Themes:
Recurring positive themes include effective repairs for specific issues and reasonable pricing. Negative themes consistently revolve around inconsistent service quality, poor communication, extended wait times, and unsatisfactory customer service when issues arise.
Final Assessment:
While MINAA AL ARAB AUTO MAINT appears to deliver positive outcomes for many customers, as reflected in the high average rating, the presence of strongly negative reviews indicates inconsistencies in service delivery and customer handling. The business demonstrates the capability to perform effective repairs at competitive prices. However, addressing the reported issues with service duration, communication, and customer service during problem resolution is crucial for ensuring a consistently high-quality and reliable experience for all customers. Potential customers should consider the overall positive trend but also be aware of the reported areas for improvement.
1/5 Stars - Disappointing Experience with MINAA AL ARAB AUTO MAINT I recently had my car serviced at MINAA AL ARAB AUTO MAINT and was left feeling frustrated and disappointed. *Issues with the Service:* - The service took much longer than expected, with a wait time - The staff seemed disorganized and uncommunicative, failing to keep me updated on the status of my car. - When I finally got my car back, I noticed that coolent pipe is fixed not properly. - After two days Engine is stucked. *Poor Customer Service:* - The staff was unfriendly and unhelpful, seeming more interested in getting me to pay than in addressing my concerns. - When I expressed my dissatisfaction, I was met with a dismissive attitude and no effort was made to resolve the issue. *Would Not Recommend:* Based on my experience, I would not recommend MINAA AL ARAB AUTO MAINT to anyone. The combination of poor service, long wait times, and unfriendly staff makes it a place to avoid. *Rating Breakdown:* - Quality of Service: 1/5 - Customer Service: 1/5 - Value for Money: 1/5 - Overall Experience: 1/5
Amazing people to work with.. Importantly, clean garage, spacious and Mr. Asif was very friendly. Reasonable price and you will not get caught with any fishy solutions. Highly recommended
I have a very good experience. I had a problem with gear box. Now it's been fixed with affordable prices. I am very thankful Minaa Al Arab Auto Garage
I recently visited The Garage and was thoroughly impressed! The service was top-notch, the staff were friendly and knowledgeable, and the work was done efficiently. Highly recommend!"
My car was vibrating while braking on high speed I went to them and explained my issue normally in this case brake disc polishing is done but they convinced me otherwise that my car steering needs repairing and some engine and gear mounting need to be changed as well it was strange for me anyway I decided to trust the mechanic diagnosed and asked them to proceed after spending almost AED800 and full day my issue was not resolved when I reported this to them I didn't get a proper response from the team they kept saying they are busy and I should come later so they can check the car again. I got my brake disc polishing from outside in AED150 and issue is resolved.
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