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Computer Repair
MD Rayhan Computer Trading LLC
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Alpha Wave Computers, operating under the business name MD Rayhan Computer Trading LLC, is a comprehensive computer service provider. The company offers a wide range of services including computer repair, the sale of computer accessories, and operates as a computer store. They also provide computer consulting services and function as a computer service center. Additionally, Alpha Wave Computers is involved in the sale of computer software and acts as a computer wholesaler. For those seeking pre-owned equipment, the company also operates as a used computer store.
Customer Review Summary
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.8 out of 5 from 234 reviews, the overwhelming customer sentiment is highly positive. A significant majority of customers express satisfaction with their purchases and the service received. However, a small but notable number of negative reviews raise concerns about product reliability and post-sale support.
Service Quality:
Positive reviews consistently highlight exceptional service quality. Customers praise the staff's knowledge, attentiveness, and professionalism. Specific examples include fast response times, helpful assistance with product selection, and going above and beyond with setup and data transfer. The convenience of service, such as home delivery for testing, is also appreciated.
Common Themes:
Recurring positive themes include excellent value for money, high-quality used laptops in good condition, and friendly, professional staff. Customers frequently mention receiving good deals and discounts. Conversely, the negative reviews center on issues with product reliability (laptops failing shortly after purchase) and a lack of responsiveness or support when problems arise, particularly regarding warranty claims.
Final Assessment:
The business appears to excel in providing a positive initial purchasing experience, offering competitive pricing and a good selection of used laptops. The high average rating and numerous positive reviews suggest that most customers receive reliable products and excellent service. However, the negative feedback, though limited in number, points to potential inconsistencies in product quality and post-sale support for some customers. While the majority of experiences are positive, potential buyers should be aware of the reported issues with product longevity and the challenges faced by some customers in resolving these problems. Overall, the business demonstrates strong performance in customer acquisition and initial satisfaction, but there is room for improvement in ensuring consistent product reliability and robust post-sale support to address negative experiences effectively.
Bought a perfect condition LG Gram i7 15". Condition almost as new, only 9 cycles on battery. Very light laptop, only 1.0kg, perfect for my needs, extremely long battery life 12+ hours on light loads. Very attentive and friendly shop staff. Gave additional discount which made it a killer deal given the specs and condition of the laptop. Highly recommended! ππ
Great experience at this shop! The staff was knowledgeable and helped me find a high-quality laptop within my budget. Highly recommend for anyone looking for a reliable used laptop
Hahaha , i am shocked to see reviews i think all positive reviews and 5 star g8ven by thiere own peoples but honestly there is nothing postive , selling repaired, refurbish faulty item which works only few days after that nobody is responsible total disappointment
I did a fair amount of research online, trying to reduce the risk of purchasing a used laptop. I was looking for both a good deal, and a reputable store. I stumbled across MD Rayhan and the previous customers' reviews were excellent. It's a nondescript place, and very small. Doesn't look like much. But don't be fooled. The owner is friendly, informative, and very helpful. More importantly, they know their business, are extremely competent, are not the least bit pushy, didn't try to upsell me, and gave me an an excellent deal. π₯π₯π₯ They even went above and beyond all expectations by helping me set up the new computer and transfer my vital information. Can't tell you how much I appreciated that last bit. ππ½ I just purchased it, but the computer looks great and runs great. A steal of a deal. π₯³π₯³π₯³ I can't recommend them more highly.
I just brought a laptop from here. And I have to say, the service is absolutely amazing. Itβs simple and convenient. The shop also bring three laptop I like , in front of my house, so I can test all of. Reply to my message really fast. Answer all my questions. Man, and the price is a deal. Highly recommend.
Not good client service at all.. No response if you ask something.. , I don't recommend buying here..
Please avoid buying used laptop from this fellow. He do not have any business ethics. He sold us a laptop for 2500 dhs by promising that he will replace or repair with in 3 months. But when the laptop motherboard crashed within few days he taken is handoff. It is kind of cheating us. He is not a man to trust. We are getting in to legal now.
See, I usually do not give -ve feedback to someone. If anyone wanted to talk to me about feedback before going to this customer please feel free.
selling repaired , refurbished product, and whn you have any issue they will not even listen to you , beawar
The service was amazing during and after sale, I bought a xps laptop, it delivered in the same days, 2 hous after, it was in a good condition, I had some issues with the battery, Mr. Rayhan supported me for retesting the battery and it has been replaced at the shop on their expense, all the staff were very friendly and very professional, I would recommend them to anyone who is looking for a second hand laptop. They are very professional
they are fraud ... they give you false warranty after that they will misbehave with you