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Auto Repair
Master Repairing - Tasleeh Services DWC-Branch
Category: Auto Repair
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Master Repairing - Tasleeh Services DWC-Branch, operating under the business name Master Repairing, is a company specializing in a range of repair and locksmith services. The company offers comprehensive repair solutions for various needs. Additionally, the company operates as a locksmith business, providing essential services related to locks and security. These services include addressing lockouts, repairing damaged locks, installing new locking systems, and offering key duplication. Master Repairing aims to provide reliable and efficient services to address both general repair requirements and specific locksmith needs for their clientele.
Customer Review Summary
Overall Customer Sentiment:
The overall customer sentiment is overwhelmingly positive, as reflected in the high average rating of 4.8 out of 5 from a total of 53 reviews. Customers frequently express satisfaction with the services provided.
Service Quality:
Based on the reviews, the business appears to deliver high-quality and reliable service, particularly in key duplication and programming. Customers highlight the efficiency and effectiveness of the technical services.
Common Themes:
Recurring positive themes include the friendliness and knowledgeability of the staff, particularly mentioning specific individuals for their exceptional customer service and problem-solving skills. The speed and efficiency of service delivery are also frequently praised. A notable area for improvement, however, is customer service for non-service related inquiries, as one review indicates a negative experience when seeking a minor courtesy.
Final Assessment:
The business demonstrates a strong track record of providing excellent technical services, particularly in key and lock-related areas. The staff is generally perceived as competent and customer-focused, contributing significantly to the positive customer experience. While the vast majority of interactions are positive, addressing the isolated instance of unhelpful customer service for non-service requests could further enhance the overall customer experience and perception of the business. Overall, the business appears to be a reliable and high-quality provider of repair and locksmith services.
Great communication via WhatsApp beforehand and very quick and efficient key replacement. Good price. Highly recommend.
I didn’t deal with the shop for any technical service, but here’s my experience as someone passing by. I bought batteries for my AirTag from Lulu and was heading out when I needed to open the plastic packaging. I approached the shop and politely asked to borrow a pair of scissors. The staff member went to grab them, but when he saw that I had a battery, he refused and said, “Sorry, I can’t help you open batteries bought from outside.” I then walked just one meter to the Lulu help desk, got a pair of scissors, and opened it myself. As I was leaving, I told him, “I got it opened, and honestly, that wasn’t nice.” Even if I ever needed a repair from your shop, I wouldn’t come back because of this customer service. His response? “No problem, don’t.” This is just for management—please work on customer service. A little courtesy and maybe a smile could bring more clients to your shop.
I got a spare key for my car. Staff were friendly and knowledgeable, and were able to cut and programme the new key for me. Great work!
I had a duplicate key made by Lyn in Dubai South. From the moment I walked in, she was incredibly friendly and welcoming. The process was quick and easy, and the key fits perfectly. I highly recommend their services.
Lyn is just amazing. She is so customer sentric and her facial impression is just second to none. She is a solution provider and extremely friendly person. Thank you Lyn for helping me out on my watch.