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Auto Repair
MASS AUTO REPAIRING
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MASS AUTO REPAIRING is a business that offers a comprehensive range of automotive services. The company offers auto repair shop services, addressing various mechanical issues to keep vehicles running smoothly. They also provide auto body shop services, handling collision repairs and cosmetic damage. For those looking to buy or sell vehicles, the company offers auto broker services. Additionally, the company offers auto painting services to refresh or customize vehicle appearances and auto restoration services for bringing classic or damaged cars back to their former glory.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.5 out of 5 across 154 reviews. Many customers express satisfaction with the friendliness of the staff, the quality of work performed, and the perceived value for money. However, a significant minority of reviews highlight serious concerns regarding the technical expertise, transparency, and reliability of the service, leading to negative experiences and financial loss for some customers.
Service Quality:
Positive feedback frequently mentions satisfactory work completed without delay, excellent results on specific tasks like windshield seal replacement, and a focus on customer satisfaction. Conversely, negative reviews detail instances of incorrect diagnoses, trial-and-error approaches to repairs, prolonged service times, and a lack of technical knowledge among some staff. Issues with electrical work and major services are specifically mentioned as areas of concern.
Common Themes:
Recurring positive themes include friendly and supportive staff, reasonable pricing, and satisfactory outcomes for routine services. Negative themes consistently revolve around a lack of technical proficiency, poor communication regarding the scope and cost of repairs, and instances of work being performed incorrectly, leading to further problems and expenses. The absence of adequate supervision and transparency in the repair process are also highlighted as weaknesses.
Final Assessment:
Based on the provided reviews and overall data, the business demonstrates strengths in customer interaction and potentially in handling certain types of repairs at competitive prices. The high average rating suggests a generally positive customer base. However, the recurring and severe negative feedback regarding technical competence, diagnostic accuracy, and transparency in complex repairs raises significant concerns about the consistency and reliability of the service. While many customers have positive experiences, the risk of encountering inadequate technical work and associated financial repercussions is evident from the negative reviews. Potential customers should consider these factors when evaluating the business for their automotive service needs.
A reliable workshop offers excellent work at a reasonable price. I recommend it to all friends thank you for your support. That all employees are very friendly it’s amazing ♥️
Efficient car garage service should prioritize timely maintenance, attention to detail, and transparent communication. Quality workmanship and customer satisfaction are essential for a reliable and trustworthy experience.
Friendly staff, give me good advice and every part of the service is discussed in detail and prices given. . The work is done satisfactorily without any delay. Highly recommended.
Gave my volvo S90 for rear windshield rubber seal replacement, they did an excellent job and quoted the best price in the market.
I came in for one thing and I was simply pointed out to change some parts without even properly checking
I faced problem with this technician. They are not professional who can handle the work. They do service trial and error basis.
I went check small oil leakage and I told them clearly if you don't know the work don't do it. They claimed they can fix it.
Vignesh supervisor left the company it seems. And my surprise more then 20 days not fixed and they told initially gasket change work. And then plugs and then they spoiled the batteries by keep on trying starting the car.
After that owner called and told you have to change fueljet it will cost AED.4000 Then I connected one expert from other garage to explain the work done. The technician don't even know the name of the parts what he changed.
And then I took my vehicle to another garage and they found lot of wrong work done by this team.
I sent invoices to them to pay. Still waiting to claim from them.
Don't use this garage. Their owners marketing is good but not their work is very very BAD. I lost almost AED8000 BECAUSE OF WRONG WORK BY THIS TECHNICIAN.
PLEASE DONT USE THEIR SERVICES
I recently had my car serviced at Mass and I couldn't be happier with the experience. The staff was incredibly professional and knowledgeable. They took the time to explain all the work that needed to be done and provided a detailed estimate upfront, which I appreciated.The service itself was top-notch. My car was ready when promised, and it looked and ran like new. They even cleaned it inside and out, which was a pleasant surprise. I felt like they truly cared about my vehicle's well-being.
I regret visiting this workshop as my car has experienced even more issues since then. Please ensure that the appropriate individuals are assigned to fix the problem correctly.
That was a worst service by the guys. Instead of finding the electrical fault in ac compressor they made direct connection with the fan the compressor is running continuously without automatic on Off system that was likely to be blown away. luckily i approached another garage i paid extra money. Not recommended for electrical works & any major service. No person to supervise the works & bad work transparency.
They took 2000 aed for starting problem I gave car for more than 12 days before he same problem occurs . Don’t go there . They are cheating . Dint trust radio add and these comments. If you want to spend money and your time , you can go there . They miss guided and don’t accept for replacements they cheat us . Don’t go don’t go