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Computer Repair
MAPLE STAR COMPUTERS LLC
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MAPLE STAR COMPUTERS LLC is a business operating as a Computer repair service, Computer store, Computer wholesaler, and Used computer store. The company offers a range of services including computer repair, the sale of new and used computers, and wholesale computer distribution.
Customer Sentiment:
Overall customer sentiment appears moderately positive, as indicated by the average rating of 4.4 out of 5 across 56 reviews. However, a significant portion of the provided sample reviews expresses dissatisfaction, suggesting a potential disconnect between the overall rating and individual experiences.
Service Quality:
Strengths highlighted in the positive reviews include the quality of refurbished products, described as "as good as brand new," and the politeness of the staff. Conversely, negative feedback points to issues with repair reliability, warranty policies on repairs, and stock confirmation accuracy, leading to customer inconvenience and financial loss.
Common Themes:
Recurring positive themes revolve around product quality, particularly for refurbished items, and positive interactions with staff. Negative themes consistently mention problems with repair longevity, lack of warranty on repairs, and unreliable stock information, impacting customer trust and satisfaction.
Final Assessment:
While the business enjoys a generally favorable average rating, the detailed reviews reveal inconsistencies in service delivery, particularly concerning repairs and stock management. The positive feedback on product quality and staff demeanor is counterbalanced by significant concerns regarding repair reliability and warranty policies. Potential customers should consider these mixed reviews and the specific service they require when evaluating this business.
All their refurbished laptops are as good as brand new. no complains whatsoever. Good staff and good products.
I Think the reviews which are here all fake, 1st time it took screen after confirmation also they gave me wrong one, Its fine for 1st time. And then again had confirm some item after asking so many times, I took advance from customer and then at the last moment he refused said no stock. Guys please do recheck 100 times before confirming anything. Very disappointed.
Laptop given for repair with no display, they fix the problem but it worked only once after that. Came back for repair but they said no warranty for repairs. I wasted Dhs 180 for nothing
Polite staff and good laptops with best deal
Really Good Products, thank you.
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