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Mobile phone Repair
MAKINA Technologies [Apple Authorised Service Centre]
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MAKINA Technologies is an Apple Authorised Service Centre. The company offers computer repair services, specializing in Apple products. This includes diagnostics, troubleshooting, and repair of Mac desktops and laptops. Additionally, the company provides mobile phone repair services, focusing on iPhones. These services encompass screen replacements, battery replacements, and other common repairs for Apple mobile devices. The company utilizes genuine Apple parts and follows Apple's repair procedures to ensure quality service.
Customer Sentiment:
Overall customer sentiment appears to be largely positive, as indicated by the high average rating of 4.8 out of 5 across 1249 reviews. Many customers express satisfaction with the service received, highlighting efficiency, professionalism, and successful repairs. However, a notable minority of reviews express significant dissatisfaction, primarily related to pricing and staff interactions.
Service Quality:
The business demonstrates strengths in providing prompt and effective technical support, particularly for Apple devices. Several reviews commend the speed of service and the ability to resolve complex issues, including data recovery. The business is also recognized as an authorized Apple service provider, which is a positive factor for many customers. Conversely, some reviews raise concerns about the accuracy of diagnoses and the proposed repair solutions, suggesting potential inconsistencies in service quality.
Common Themes:
Recurring positive themes include efficient service, knowledgeable staff, and successful repairs, often exceeding customer expectations in terms of speed. Negative themes predominantly revolve around pricing, with multiple instances of customers finding the cost of repairs significantly higher than anticipated or compared to official Apple pricing. Additionally, a few reviews mention negative experiences with staff demeanor, describing interactions as rude or unprofessional.
Final Assessment:
Based on the provided data, the business generally delivers high-quality and reliable service, as evidenced by the overwhelmingly positive average rating and numerous positive testimonials. Their authorization as an Apple service provider and ability to handle complex repairs are significant strengths. However, the recurring issues with pricing and isolated instances of poor customer service represent areas for potential improvement. While the majority of customers seem satisfied, addressing the concerns raised in the negative reviews is crucial for maintaining a consistently positive customer experience and reinforcing the perception of value and professionalism.
Drove all the way to there for basically nothing and for all the unprofessional staff to tell me they practically know nothing. Never again.
Extremely Expensive quotation for repair of 2019 MacBook Pro. Quote was rejected and I did not give my laptop in for repair. Diagnosis charge was AED265. The claim was water damage but there was no water damage at all.
Apple 2019 MacBook Pro has motherboard chip obsolescence built in to burn out after time resulting in an extremely expensive repair job. Motherboard also burned out a few weeks after purchasing laptop new. Was repaired under warranty without cost.
For replacing the back cover and camera on the iPhone 13 Pro Max, the price is 2650 aed, the phone is cheaper
Great service! I went to the Apple store to book a service appointment, and Makina was on the list of approved dealers. I arrived early for my appointment and was immediately assisted by Hussein. Great communication and service all around. I highly recommend this company for your Apple support.
I had an amazing experience with Makina Technologies! I went in to get my Apple Watch battery checked, and to my surprise, they replaced it completely free of charge. The entire process was incredibly smooth and professional. The staff was friendly, knowledgeable, and handled everything efficiently. I truly appreciate their transparency and customer-first approach. Highly recommended if you’re looking for reliable and hassle-free Apple service in Dubai!
I was referred by apple to Makita Technologies because of a bug on the recent update.
Makita’s solution to the problem is to replace the motherboard of my iphone that will cost me 2,600aed.
A scam or they don’t know what they are doing.
It is better to avoid these place.
I went to an authorized Apple service provider to replace my device’s battery and was surprised to find that their price was almost 50% higher than the official Apple store. This was very disappointing, especially considering they are an authorized provider. I recommend checking official Apple prices first to avoid overpaying.
Apple is charging for battery around 300 to 350
And Makina in Albarsha charging 500
How come is that ??
the staff member I dealt with was rude and spoke to me in an unprofessional and harsh manner. This was a very disappointing
I went to an authorized Apple service provider to replace my device’s battery and was surprised to find that their price was almost 50% higher than the official Apple store. This was very disappointing, especially considering they are an authorized provider. I recommend checking official Apple prices first to avoid overpaying. Apple is charging for battery around 300 to 350 And Makina in Albarsha charging 500 How come is that ?? the staff member I dealt with was rude and spoke to me in an unprofessional and harsh manner. This was a very disappointing
Mr. Yousef provided excellent service. I was experiencing an issue with my iMac not booting, and he resolved it promptly and efficiently. If you don’t want to wait endlessly for an appointment at Apple, I highly recommend coming here. The team is not only skilled but also incredibly fast.
They not only saved my laptop from a broken screen AND liquid damage .. they did it without formatting my laptop and I didn’t lose all my unbacked up data + one day earlier than expected !! Excellent service, excellent professionalism and fast. I’m beyond happy!!
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