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Air Conditioning Repair
Leminar Global | Head Office
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Leminar Global is a leading provider of HVAC and plumbing solutions. The company offers a comprehensive range of services including HVAC contracting, air conditioning installation and repair, air conditioning system supply, and air duct cleaning. Additionally, the company offers plumbing supplies. Their expertise spans across various aspects of building services, ensuring efficient and reliable systems for their clients.
Customer Review Summary
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 3.6 out of 5 from 87 reviews, customer sentiment appears mixed. While some positive feedback exists, a significant portion of the reviews highlights negative experiences, particularly concerning service reliability and communication.
Service Quality and Reliability:
A recurring theme in the negative reviews is the lack of reliability in service delivery. Issues include missed appointments, delays, and failure to resolve problems on the initial visit. Several customers reported needing multiple visits for the same issue, with some problems remaining unresolved for extended periods. The process for follow-up and issue resolution appears inconsistent, leading to frustration and inconvenience for customers.
Common Themes and Weaknesses:
Key weaknesses identified across multiple reviews include poor scheduling and time management, leading to significant delays and no-shows. Communication is another area of concern, with reports of difficulty reaching the company, lack of responsiveness, and language barriers. Customers also expressed dissatisfaction with the perceived professionalism and honesty of some staff members.
Strengths:
Despite the negative feedback, the presence of positive reviews and a 3.6 average rating suggest that the business does provide satisfactory service to some customers. The positive reviews mention the company as a good place to work and a reliable supplier, indicating potential strengths in internal operations or specific service areas not fully captured in the negative feedback.
Final Assessment:
While the business has a moderate overall rating, the detailed negative reviews reveal significant inconsistencies in service quality and reliability, particularly in the areas of scheduling, communication, and problem resolution. These issues appear to be impacting customer satisfaction and trust. To improve customer perception and service delivery, addressing these operational and communication challenges is crucial. The business demonstrates potential strengths, but the recurring negative themes indicate areas requiring immediate attention to ensure consistent, high-quality service for all customers.
Absolutely Terrible.... Cannot recommend AT ALL. This company cannot schedule their workers at all. They don't speak any english. They don't respond to calls. They say they'll be there at 6 then 7 and then don't even show up at 8:30pm. So Bad. Leaving me without AC for 3 days
Great place to work certified,✌️Best MEP supplier of UAE.
If I could rate this company negative -5 star I would but unfortunately I can’t. This company by far is the most unprofessional/never on time/rude/filled with liars. Every single employee says a different answer, they speak in Urdu infront of customers so they don’t understand and they agree on a lie to tell the customer.
They provide maintenance services of our building's A/C system and I had an issue in my unit where water is leaking from the ceiling everytime we turn on the A/C. They first came 8-Apr and told me that the issue has been rectified only to later find out that it was not. So I called again and they sent their team again the following day 9-Apr, they told me that the issue has again been rectified but same as previous day it was not fixed. I made my 3rd call, they sent their team on 11-Apr and this time, the technicians who came said that they need to replace a part to permanently fix the issue. They told me that since it is EID, they will only be able to procure the parts and install after EID. They left my ceiling open to avoid damaging the ceiling panels from the water leak which caused me to DAILY clean the floor thrice a day. I waited and waited but no one came. Today 2-May, I decided to call again to check status and I found out that the service request is already closed, they have to open a new one and start from the beginning. I just wasted 3 weeks of waiting and daily cleaning and it looks like I will still be waiting and cleaning for more days to come.
Worst customer service ever! They urged me to pay annual contract fees to repair my AC then showed up late and didn’t complete the AC fix and said they will come again following day and have not showed up and not answering calls
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