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Khorfakkan Hospital
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Khorfakkan Hospital, operated by the Emirates Health Services (EHS), is a government hospital providing a range of medical services. The company offers comprehensive healthcare including emergency care, outpatient clinics across various specialties, and inpatient services. They provide diagnostic imaging, laboratory services, and surgical procedures. The hospital also focuses on maternal and child health, offering obstetrics, gynecology, and pediatric care. Rehabilitation services and specialized treatments for chronic diseases are also available. The company is committed to delivering quality healthcare to the community.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the high average rating of 4.5 out of 5 from 846 reviews. While a significant portion of reviews praise the staff's kindness, attentiveness, and the cleanliness of the facility, a notable minority express severe dissatisfaction, particularly regarding insurance issues, payment policies, and perceived incompetence in emergency care.
Service Quality:
Strengths in service quality are frequently highlighted, including excellent patient care, professional treatment of injuries, and accommodating and friendly staff. However, significant weaknesses are also apparent. Recurring issues include the refusal of certain insurance plans without clear justification, rigid payment terms, and difficulties in contacting departments by phone. More critically, there are serious allegations of delayed or inadequate emergency care and poor communication with families during critical situations.
Common Themes:
Positive themes consistently revolve around the compassionate and helpful nature of the staff, the cleanliness of the hospital environment, and positive experiences with doctors and nurses. Negative themes are dominated by administrative issues such as insurance acceptance and payment flexibility, alongside concerning reports of long wait times in the emergency department and perceived shortcomings in handling serious medical conditions.
Final Assessment:
Based on the provided data, Khorfakkan Hospital demonstrates strengths in staff demeanor and facility cleanliness, contributing to a generally positive customer experience for many. However, the recurring issues with insurance processing, payment terms, and, most concerningly, the negative experiences reported in emergency and critical care situations, indicate significant areas for improvement. While the high average rating suggests a majority of positive interactions, the severity of the negative feedback, particularly concerning patient safety and administrative hurdles, warrants attention. The hospital appears to deliver high-quality service in some aspects, but inconsistencies and critical failures in others prevent a definitive conclusion of consistently high-quality and reliable service across all areas.
Has many issues, Most of the times the departments will not answer the phone so you will either have to drive to there and make an appointment personally or try to call them multiple times until they respond
I had a very good experience in khorfakkan hospital. Their services are excellent. The Patient care and customer services are above expectations. I wish all them all the best.
If I could give this horrible hospital no stars, I would. Most incompetent & unequipped hospital ever. My dad had a severe traumatic brain injury & was admitted to this hospital. His brain was hemorrhaging & they said it’ll stop on it’s own, so they kept him in this hospital without any surgery or any drainage of the blood for 7 to 8 hours. He was still conscious when they had admitted him, but when we moved him out to another hospital, he was unconscious & he eventually passed away after 20 days. They didn’t give my mom any information when my mom was at the hospital, didn’t show her any CT scans & they kept on telling her the blood will go on it’s own. My dad was killed at this hospital because of their incompetence & them wasting time. If I could sue this hospital, I would.
If you have a damman insurance just go away. They refuse my insurance with no clear reason for me, even when I call Daman which confirm I can use my insurance here, they still refuse it. I going to make complain about it everywhere where I can, becouse it's just riddiculus.
If you have a damman insurance just go away. They refuse my insurance with no clear reason for me, even when I call Daman which confirm I can use my insurance here, they still refuse it. I going to make complain about it everywhere where I can, becouse it's just riddiculus.
If your dieing to pain please dont go to this emergance after 7 pm because you will even die and your number will not come because shortage of staff
My deepest gratitude to the National Ambulance service and the staff at Khorfakan Hospital who treated my daughter's injury promptly and professionally. The hospital is very clean and the staff were kind and caring.
One of the kindest staff ive ever experienced in a hospital. The hospital is so clean too. The staff, receptionist, guards etc are so attentive and kind. They will accommodate you at their service. The doctors and nurses that take care of my father are superb. They have the nicest smile ive ever experienced in a hospital. They are helpful with the everything we try to ask. On the overall experience i will really recommend this hospital to everyone.
The staff very accomodating. And friendly staff but the only think im not ok the period of paymaent was only 30 days to pay.... Sad to here that they will not givinv another option ... But all in the doctor operated to my father was really good and kind.... But only some staff was angry because we cant provide emediately the payment in the hospital....... But the doctor really good and kjnd....
Wrost place to have basics of emergency aids.. after waiting more than two hours I've been told to wait more with my daughter who was not stop coughing while waiting.. I prefer to leave than die there
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