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Auto Repair
Toyota Service Center - Khorfakkan
Category: Tire Repair
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Al-Futtaim Motors - Toyota Service Center - Khorfakkan is a car repair and maintenance service business. The company offers a comprehensive range of services to keep Toyota vehicles in optimal condition. These services include routine maintenance such as oil changes, filter replacements, and fluid checks. They also provide more extensive repairs, addressing issues with engines, transmissions, brakes, and other critical components. The company utilizes genuine Toyota parts and employs trained technicians to ensure quality service. Additionally, they offer diagnostic services to identify and resolve complex problems efficiently. Their focus is on providing reliable and professional care for Toyota owners.
Customer Sentiment:
Based on the provided reviews and overall data (19 reviews, 3.6 average rating), customer sentiment appears mixed, leaning towards positive but with notable areas for improvement. While some customers express high satisfaction with specific staff members and the speed of service, others highlight significant issues with communication and responsiveness to complaints.
Service Quality:
The reviews suggest variability in service quality. Positive feedback points to helpful and efficient service, particularly from named individuals. However, the negative feedback regarding unaddressed complaints indicates potential inconsistencies in the service delivery process, specifically concerning problem resolution and customer follow-up.
Common Themes:
Recurring positive themes include the helpfulness and professionalism of certain staff members and the speed of service in some instances. A significant negative theme is the lack of communication and cooperation when customers encounter problems or file complaints.
Final Assessment:
The business demonstrates strengths in individual customer interactions and potentially in the speed of certain services. However, the reported lack of responsiveness to complaints is a critical weakness that negatively impacts the overall customer experience and perception of reliability. To consistently deliver high-quality and reliable service, the business needs to address the communication breakdown and establish a robust system for handling customer issues and complaints effectively. While there are positive aspects, the inconsistency in addressing problems prevents a definitive conclusion of consistently high-quality and reliable service based on the provided data.
I visited Dubai for Eid holidays from Qatar and unfortunately while I was on my way to visit Khorfakkan the steering wheel of my Land Cruiser Prado started to vibrate. It was hilly area so i slowed down and checked the wheels which were looking fine from outside hence came at a slow speed to Khorfakkan Toyota service centre. As I was a tourist Mr Vinod (service centre manager) helped me to get my car checked in the workshop. He not even got the root cause identified but also helped me to get the spare tire changed without any charges. He helped me by speaking to his Fujairah branch to get the tires arranged. He and his team of technicians were very kind and helpful. Big Thank you to the service centre team for their timely help. Appreciating it Sir !! Keep up the good work.. May almighty bless you. 🙏💐
If anything was zero, I would have done nothing but there was no cooperation. I had a problem with the car. How many times have I filed a complaint and there has been no response or cooperation?
Nice people
The Service team is excellent especially Mr Mujeer in Customer service and Mr Vinod in TA, who always take good care of my vehicle.
Very helpful and fast
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