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Appliance Repair
Just Spectrum - Home Maintenance & Renovation Company Dubai
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Just Spectrum is a home maintenance and renovation company in Dubai. The company offers a comprehensive range of property maintenance services. These include electrical work, plumbing, air conditioning repair and maintenance, and painting services. They also provide carpentry, masonry, and general handyman services for various home repair needs. For renovations, Just Spectrum handles projects from minor updates to major overhauls, covering everything from design to execution. Their services cater to both residential and commercial properties, aiming to provide reliable and efficient solutions for all maintenance and renovation requirements.
Overall Customer Sentiment:
Based on a total of 112 reviews with an average rating of 5 out of 5, the overall customer sentiment appears overwhelmingly positive. The provided sample reviews, while limited, reflect this trend with multiple instances of high praise for professionalism, friendliness, and quality of work. However, one detailed negative review highlights significant issues, suggesting that while the majority of experiences are positive, inconsistencies can occur.
Service Quality:
Positive feedback frequently emphasizes the professionalism, knowledge, and skill of the technicians. Specific mentions of successful problem resolution for issues like leakage and AC problems, as well as quality ceiling work, indicate competence in various maintenance tasks. The negative review, however, points to significant shortcomings in execution, finishing, and follow-up, raising concerns about consistency in service delivery and quality control.
Common Themes:
Recurring positive themes include the professionalism and friendliness of the staff and technicians. Customers frequently recommend the service. The negative review introduces themes of unfinished work, poor touch-ups, communication difficulties (specifically regarding texting vs. calling), and a lack of flexibility in scheduling.
Final Assessment:
The high average rating and numerous positive reviews strongly suggest that this property maintenance business generally delivers high-quality and reliable service. The positive feedback on professionalism, technical skill, and customer interaction is a significant strength. However, the detailed negative review serves as a crucial indicator that service quality can be inconsistent, potentially leading to frustrating experiences for some customers. While the majority of customers appear satisfied, the business should address the issues raised in the negative feedback, particularly concerning quality control, finishing work, and communication protocols, to ensure a consistently positive experience for all clients.
Great customer service and their technician did excellent job. They were professional, courteous and friendly. We would have no hesitation in using their service again
High professional guys: big thank you for Umar and his companion for solving my massive issue with leakage and AC, and thanks Joel for great ceiling job!
Honestly, I don’t know from where to start. I wanted to move in to a studio. I was looking for a team that could come for inspection and deal with some minor issues and upgrades. Although they came for inspection quickly, they make my life difficult in the end. They left the unit unfinished with marks everywhere - their excuse we didn’t see it and the color is done. Even you could see the pen on the wall with the shade of color. They came back for a touch up which was worse. Finally they came back 3 times to fix the mess. Although they promised they will fix everything, few things are still visible they said they will charge me if they come again. If sth is not properly done i don’t accept it. If they don’t know how to fix it, they should have told me in the first place to call maintenance or another company. As per customer care, the lady was always texting me but never calling me back even though I asked her. Sometimes it was even difficult to find her. Texting for solving a problem is never a good idea for business. Finally They didn’t give me flexibility although i told them we are behind schedule and we need to rush. I spend 2 weeks with them for painting a studio and staying in a hotel for few few nights because I couldn’t bring my furniture in.
I had a great experience with Just Spectrum. If you’re looking for an impeccable home maintenance and renovation services, this company is the one for you. The staff are very friendly and professional.
I was so amazed with the level of the professionalism and customer service. Very friendly team, and they are very knowledgeable and honest. Highly recommended! Thank you team For your support and survive .
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