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Electronics Repair
Jumbo Electronics Service Center Abu Dhabi
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Jumbo Electronics Service Center Abu Dhabi, , is an electronics repair shop. The company offers a range of services for various electronic devices. This includes the repair of televisions, audio systems, home appliances, and personal electronics like laptops and mobile phones. They provide diagnostic services to identify issues and then proceed with necessary repairs, including component replacement and software troubleshooting. The company aims to restore functionality to faulty electronics, ensuring customer satisfaction through reliable and efficient service.
Customer Review Analysis Summary
Overall Customer Sentiment:
Based on a total of 342 reviews with an average rating of 3.2 out of 5, the overall customer sentiment appears mixed, leaning towards dissatisfaction. While a significant portion of customers may have had positive experiences, the provided sample of reviews highlights recurring issues that negatively impact the overall perception of the service.
Service Quality and Reliability:
The analysis of the provided reviews indicates significant concerns regarding service quality and reliability. Customers report difficulties in locating the service center, lack of clarity and misinformation from the call center, and extended repair times. Several reviews also point to instances where technicians allegedly misdiagnosed issues or proposed expensive repairs without thorough examination, leading to perceptions of overcharging and lack of transparency. The handling of warranty claims and the perceived value for money are also areas of concern.
Common Themes and Weaknesses:
Recurring themes in the negative feedback include poor communication and information dissemination, particularly from the call center. Issues with the diagnostic process and the justification for proposed repairs and costs are also frequently mentioned. The perceived lack of thoroughness in troubleshooting and the high cost of repairs, sometimes exceeding the value of the item, contribute to customer frustration.
Final Assessment:
Considering the volume of reviews and the average rating, alongside the specific issues raised in the provided sample, it can be concluded that while the business may successfully resolve issues for some customers, there are significant areas requiring improvement. The inconsistencies in service quality, communication breakdowns, and concerns regarding pricing and diagnostic practices negatively impact the business's reputation for delivering high-quality and reliable service. Addressing these systemic issues is crucial for improving customer satisfaction and the overall business performance.
I was really disappointed about the answer we got from a SAMSUNG dealer, the TV I bought 14 months ago is not working even it was very very light use, the dealer stated that the screen is to be replaced, it seems that the screen was factory defected, now 8 have to pay half of the TV price, but the funny thing is they will provide me with 1 month warranty only.. the amount is 1850AED
Miserable way to locate the centre. Spend 1hr trying to locate the place. Brand like Sony can offer much better option. There is no clarity with call centre about where to take TV for service. Wasted another two days because call center has clear information.
No service! I had a problem in ps5 controller stick. They didnt even give me a reference for the repair. They took the product and told me that its physical damage when there is no damage at all and controller is working fine. Only I wanted to fix the stick issue as there is some problem with the movements. Its a product under warranty. Very bad service. Never buying electronic items in NOON.
They visit me for a laundry service , they were send through the Samsung customer service . Terrible service , the technician come I show him the error on the screen at the washing machine , and he just told me that need to change the main board and the screen , without actually open the washing machine and check the issue , basically he told me straight away that the replacement will be 980 AED, is just a ridiculous price and guarantee doesn’t cover it , the new washing machine is 840aed by now I boought it for 1300 AED . Basically they come and they want it to charge 160 AED for the visit for just doing nothing , ripp off , not recommended at all , Avoid this company they want to take money from you and overprice the fix
Very bad experience, not answering phone, tuff staff over the phone, service took 6 days which not require more than 2 days in another centre Need to reach management to solve issue, thanks Mohammad for support
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