ITTS - Generator Manufacturer | Generator Supplier in UAE | Perkins Generator in Dubai

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About ITTS - Generator Manufacturer | Generator Supplier in UAE | Perkins Generator in Dubai

ITTS - Generator Manufacturer | Generator Supplier in UAE | Perkins Generator in Dubai, , is a comprehensive provider of power generation solutions and related services. The company offers a wide range of electric generators, including those powered by diesel engines. They are a dealer for diesel engines and provide expert repair services for these engines. Beyond power generation, the company also serves as an oil field equipment supplier. Their capabilities extend to specialized services such as powder coating and steel fabrication. Furthermore, the company offers consulting services for power plants, demonstrating their expertise across various aspects of the power industry.

AI Generated Sentiment, based on recent reviews:

Customer Review Summary

Overall Customer Sentiment:
The business maintains a generally positive customer sentiment, reflected in a high average rating of 4.8 out of 5 across 65 reviews. While the majority of feedback is favorable, a notable negative review highlights significant concerns regarding product quality and post-sales support.
Service Quality:
Positive reviews consistently praise the company's supportive after-sales service, availability for troubleshooting and repairs, and overall cooperative approach. Customers report excellent service and a smooth process from consultation to installation. However, the negative feedback strongly contradicts this, citing a complete lack of support and responsiveness after a product issue.
Common Themes:
Recurring positive themes include reliable product performance, excellent service, helpful and knowledgeable staff (specifically mentioning an engineer by name), and overall value for money. The primary negative theme revolves around alleged product misrepresentation (Chinese product sold as UK) and a critical failure in post-sales support and issue resolution.
Final Assessment:
Based on the available data, the business appears to largely deliver high-quality products and reliable service, as evidenced by the overwhelmingly positive reviews and high average rating. Key strengths lie in product performance, customer service during the sales and installation process, and readily available after-sales support for many customers. However, the single negative review, while an outlier in this limited sample, raises serious concerns about product authenticity and the company's handling of significant product defects and customer complaints. While the majority of customers seem satisfied, potential buyers should be aware of this reported issue and consider it when making a purchasing decision. Further investigation into the product quality and complaint resolution process may be warranted.

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