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Auto Repair
ADNOC Service Station | Al Hamriya (187)
Category: Auto Repair
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ADNOC Service Station | Al Hamriya (187) is a business that provides a range of services to its customers. The company offers a gas station for refueling vehicles. For financial needs, an ATM is available. Customers can enjoy fresh baked goods from the bakery and pastries from the pastry shop. A coffee shop is also on-site for beverages. For everyday essentials and snacks, a convenience store and deli are provided. Additionally, the company offers a tire shop for vehicle maintenance.
Customer Sentiment:
Overall customer sentiment appears moderately positive, as indicated by the average rating of 4.1 out of 5 from 138 reviews. While a significant portion of customers report positive experiences, particularly regarding staff friendliness and the availability of various services, some negative feedback exists, primarily concerning service speed and staff efficiency.
Service Quality:
The business offers a comprehensive range of services, including fuel, oil changes, vehicle testing, and various retail options. Strengths highlighted in reviews include the cleanliness of facilities, particularly the restrooms, and the availability of multiple fuel types. However, a notable weakness is the perceived slowness of service at the fuel pumps, with some customers experiencing significant delays. Issues with billing and self-service charges were also mentioned.
Common Themes:
Recurring positive themes include the convenience of having multiple services in one location and the cleanliness of the facilities. Negative themes consistently revolve around service speed at the pumps and perceived inefficiencies or poor communication from some staff members. The availability of vehicle testing is a unique and appreciated service.
Final Assessment:
Based on the provided reviews and overall rating, the business demonstrates a commitment to providing a wide array of services and maintaining clean facilities, which contributes to a generally positive customer experience. The average rating suggests a solid level of satisfaction among the majority of customers. However, addressing the reported issues with service speed at the fuel pumps and ensuring consistent staff efficiency are crucial areas for improvement to enhance overall service quality and mitigate negative experiences. While the business offers valuable services, the inconsistency in service speed presents a challenge to delivering a consistently high-quality and reliable experience for all customers.
Fuel and oil change services are available. The oils are of international standards. Also, part of the section is kept for vehicle tests when we need to renew your car registration
Great place with all facilities for cars.
Never much traffic here
Quick service, because of less rush. They offer all fuels Eplus, Super, Special and Diesel.
Self service is not good they charge extra 10 AED.
Staff is too lazy
You will waste a lot of time going this pump
Enter choose other gas-station
Shreef staff there took too much time, as at other line queue 4-5 cars passed but I was waiting same place
Talking behavior is very bad .... communication very bad poor service
They don't give bill
Very good adnoc. Amazing experience that I just had with the Himriya adnoc. We came at 4 am today and the staff was very friendly alongside the bathroom being so clean. The water was right pressure and temprature and the ambiance of the bathroom felt like a 5 star hotel! Lovely experience would try again. Great snacks too
Very supportive,PPL are cooperative. Service centre is awesome, also nice spot for a tyre change..
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