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Motorcycle Repair
ISTAQLAL KOMATSU TOYOTA FORKLIFT YAMAHA BANSHEE RAPTOR MACHINERY SPARE PARTS
Category: Auto Repair
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ISTAQLAL KOMATSU TOYOTA FORKLIFT YAMAHA BANSHEE RAPTOR MACHINERY SPARE PARTS is a business that offers a wide range of services related to machinery and vehicles. The company offers services as a Motorcycle dealer, providing new and used motorcycles. They also offer Forklift rental services, allowing businesses to rent forklifts for various needs. As a Machinery parts manufacturer, they produce and supply spare parts for different types of machinery. The company also serves as a Mitsubishi dealer and a Toyota dealer, offering vehicles from these brands. Additionally, they operate as a Forklift dealer, selling forklifts. Their services extend to being a Motorcycle shop and a Motorsports store, catering to enthusiasts of motorcycles and motorsports.
Customer Sentiment:
Overall customer sentiment appears to be highly polarized. While a significant portion of reviews express strong satisfaction with product quality, pricing, and successful purchases, a notable minority report extremely negative experiences related to communication, customer service, and perceived misrepresentation in advertising. The high average rating of 4.9 out of 5, based on 745 reviews, suggests that positive experiences are far more prevalent than negative ones.
Service Quality:
Reviews indicate a mixed level of service quality. Positive feedback highlights helpful staff and smooth purchase processes, particularly for motorcycles and forklifts. Conversely, negative reviews consistently point to significant issues with communication responsiveness, particularly via social media and WhatsApp. There are also concerns raised about the accuracy of online inventory representation and the attitude of some staff members.
Common Themes:
Recurring positive themes include satisfaction with product selection (bikes and forklifts), reasonable pricing, and successful transactions. Negative themes predominantly revolve around poor communication channels, unresponsiveness, perceived rudeness, and potential discrepancies between advertised inventory and actual availability. The issue of being directed to the physical location only to find items unavailable is a specific point of concern.
Final Assessment:
Based on the provided data, the business appears to deliver high-quality products and facilitate successful purchases for a large number of customers, contributing to the high average rating. However, there are significant and recurring issues with communication and customer service that negatively impact a subset of customers. While the majority of experiences are positive, the reported instances of unresponsiveness, perceived rudeness, and potential misleading advertising warrant attention. The business demonstrates reliability in product delivery but needs to address inconsistencies in customer interaction and online representation to ensure a consistently high-quality and reliable service experience for all customers.
Alhamdulilah i found my dream bike in a very reasonable price and in good condition. Im so glad i found istaqlal.
Bed experience. The thing you see broken is not there.
Just recently I've bought a forklift from Al ISTAQLAL and I'm very satisfied with their services and high quality forklift with perfect condition. Thanks to sir aziz
they never reply on social medial and provide information , they will let you go there and then
they will say ohh we dont have this its finish , they may replay to send location and never answer your other question ,!
at the time i visit there in minute i saw other customer complaining about there ad why they dont have the product and they didnt answer him through social media so the man came from abudhabi
i think the ads and video of them in social media is to bring customer there so that is the goal for them they thing they are smart
they look like scammer ATTENTION
the people rude over there and non educated
unfortunatley
Very good collections of bikes and forklifts i am very happy with my purchase thank you
Very happy with the service and price thank you abdulaziz
Very rude caller was shouting at me to look at his TikTok when I don’t have the time searching the bike that I want after shouting at me he straight away hung up with not saying anything.
Very rude person. Most of the reviews here are fake or written by his friends. I may suggest this business to keep the attitude aside while handling customers.
Very very bad customer service never ever answers what’s app even though he says “text me on what’s app” he never answers! Very bad customer service
Very very good 👍 👏 👌 😀 😊 thank you happy service
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