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Houseworks Cleaning Services
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Houseworks Cleaning Services, offers a comprehensive range of cleaning solutions. The company offers house cleaning services, ensuring homes are spotless and comfortable. They also offer professional carpet cleaning services, revitalizing carpets and removing stubborn dirt and stains. Additionally, the company offers window cleaning services, leaving windows sparkling and clear for enhanced views.
Customer Sentiment:
Overall customer sentiment is largely positive, reflected in the high average rating of 4.7 out of 5 across 91 reviews. Many customers express satisfaction with the quality of cleaning and the professionalism of the staff. However, a notable minority of reviews indicate significant negative experiences, primarily related to punctuality and customer service issues.
Service Quality:
Positive feedback frequently highlights the thoroughness, attention to detail, and hard work of the cleaning staff. Specific individuals are often praised for their proactive approach, efficiency, and friendly demeanor. Conversely, negative reviews point to inconsistencies in service, including instances of perceived disrespect and a lack of flexibility regarding supplies.
Common Themes:
Recurring positive themes include the reliability and effectiveness of the cleaning services, with many customers noting that their expectations were exceeded. The professionalism and positive attitude of individual cleaners are also frequently mentioned as strengths. Negative themes predominantly revolve around punctuality issues, with multiple complaints about late arrivals. Poor customer service, particularly in handling cancellations and addressing concerns, is another significant area of criticism.
Final Assessment:
Based on the provided data, Houseworks Cleaning Services generally delivers high-quality cleaning services, as evidenced by the strong average rating and numerous positive testimonials. The business appears to have a core of dedicated and skilled cleaning professionals who consistently provide excellent service. However, the recurring issues with punctuality and customer service, as highlighted in the negative reviews, represent significant weaknesses that detract from the overall customer experience for a segment of their clientele. While the majority of customers seem satisfied, addressing these operational and customer interaction challenges is crucial for ensuring consistent reliability and maintaining a positive reputation across all interactions.
Always late, Bad Customer Service
Been using them for a while now and the services were good. However, special mention to an extra ordinary lady, Beatrice. She executed her work in such a caring and professional manner. Really takes pride in what she does. If I thought the services provided by this company was good... With Beatrice, it's now taken up a notch. Excellent!
Excellent experience with maribel and she work hard and fast Thank you for helping us house works And always coming on time
I booked a lady to clean my house and she was very disrespectful I didn’t have the supplies she wanted so I called the manger and the manger said that they can’t come back to get the supplies she wants which is 100 percent fair and I gave her Althing else that works the same as the supply she wanted and she refused to work with it..then she asked to use the bathroom and all the bathroom where unavailable so I told her there at no bathrooms for her to use so she replied with “ so it’s not allowed to pee” with sarcasm which is rude… and she kept mumbling words under her breath.. and eye rolling I have used a cleaning service before which was amazing but sadly closed in Abu Dhabi and I have never experienced something as rude as this… and they came 15 minutes late…
I had the pleasure of working with Houseworks Cleaning Services, and I can confidently say that their professionalism, attention to detail, and commitment to excellence are truly outstanding. The team is reliable, well-trained, and always goes above and beyond to ensure every space is spotless and well-maintained. Their work consistently exceeded expectations, and they approached every task with a high level of care and respect. Thank you to the entire team for making cleanliness and comfort a priority. I highly recommend Houseworks Cleaning Services to anyone looking for top-quality housekeeping services.
I recently had the pleasure of having Lady Maribel come to clean, and I couldn't be more satisfied with her service. She is good at her job, demonstrating professionalism from start to finish. Lady Maribel follows instructions perfectly, ensuring that everything is done just as asked. She is also respectful and attentive, making the entire experience smooth and stress-free. Love the service
I’m very happy with the cleaning service provided by Houseworks Cleaning Services and especially by Adama. She’s proactive, responsible, responsive, fast and friendly. Highly recommend her if you’re looking for a good cleaning lady.
not trustworthy. please keep an eye on your stuff when the cleaners come to clean.
Very disappointed and not recommended at all, they always arrive late even sometimes for 30-45 mins late , last time i was waiting for an hour but then texted me that they went to a wrong location . and when i wanted to cancel the membership they refused to give me back my money . ما انصح فيهم ابدا
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