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Electronics Repair
Besomi Electronics Group - Abu Dhabi Showroom
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Besomi Electronics Group - Abu Dhabi Showroom is an electronics store. The company offers a wide range of electronic products and services. Customers can find various consumer electronics, including televisions, audio systems, and home appliances. The company also provides mobile phones, computers, and related accessories. In addition to product sales, the company offers repair services for electronic devices. They cater to both individual consumers and businesses, providing solutions for various electronic needs.
Customer Sentiment:
Overall customer sentiment appears to be largely positive, as indicated by the average rating of 4.2 out of 5 from 38 reviews. Many customers express satisfaction with the store's offerings and the helpfulness of the staff. However, there are instances of negative feedback regarding service speed and product authenticity.
Service Quality:
A significant strength highlighted in multiple reviews is the helpfulness and knowledge of specific staff members, particularly mentioned by name. This suggests a positive impact of individual employees on the customer experience. Conversely, there are reports of slow service and lack of follow-up, indicating inconsistency in service delivery. The store's inventory is generally praised for its breadth, especially for project-based electronics, although concerns about the authenticity of some products are noted.
Common Themes:
Recurring positive themes include the availability of a wide range of electronic components, competitive pricing, and the expertise of certain staff members. Negative themes center around occasional issues with service responsiveness, product authenticity, and potential challenges for beginners in finding specific items like screws. The store's location is also seen as a positive factor due to its presence in downtown Abu Dhabi.
Final Assessment:
Based on the available data, the business generally provides a valuable service for electronics enthusiasts and professionals, offering a good selection of components at competitive prices. The positive impact of knowledgeable staff members is a key strength. However, the business could improve by addressing inconsistencies in service speed and ensuring the authenticity of all products to maintain customer trust and enhance the overall experience, particularly for less experienced customers.
Good electronic shop they have many things of electronic items if you work in that field you should visit
I have been a frequent customer at Besomi Abu Dhabi for around 4 months. I work on portable AI systems, and have been lucky to discover Besomi; they have almost everything I need at competitive prices. Abu Dhabi store manager, Mr. Ahmed, is kind, knowledgeable & offers the best customer service. Thank you, Ahmed. Thumbs up, Besomi.
One of the better shops out there for electronic components. A guy there named Ahmed is extremely helpful, polite and also very knowledgeable. He has always been able to sort me out with components for my projects.
Price good
Terrible service. Takes forever too get back to you. Said the part would be in AD next morning.... Two days still no part (went to the store myself to check) and still no call back. Will just order internationally. Faster.
Unskilled seller and high price
Very good experience with this shop and april was very helpful, actually she helped me within a minute with desktop raspberry pi 5, soo satisfied
Very helpful Staff specifically Mr. Rukana he is really a professional guy.
Visited Besomi electronics today and it was awesome! Rukana Shafiq was so very helpful, he set me for success with a project I'm doing. If you need anything electronics related, this is the store without question.
While they DO have parts for well-known electronics (e.g. Raspberry Pi, Arduino, etc...), not all of the products are truly authentic/original (packaging is different or missing screws). Not very beginner friendly, as it took a while to find the necessary screws with certain products. But then again, location wise, it is good (the only reliable one inside Abu Dhabi city downtown so far).
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