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Auto Repair
Hot Pistonz Garage | 24/7 Auto Repair Garage In DIP (Audi, BMW, Jaguar, Mercedes, Volkswagen, Bently...
Category: Auto Repair
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Category: Bicycle Repair
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Hot Pistonz Garage, operating under the business name Hot Pistonz Garage, is a comprehensive automotive service provider. The company offers a wide range of services including auto repair shop services, auto body work, auto dent removal, and auto electrical services. They also provide auto glass repair, auto painting, and function as an auto parts store. Additionally, the company offers auto tune-up services, operates as a car battery store, and provides general car repair and maintenance services.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.7 out of 5 across 700 reviews. Many customers express satisfaction with the service received, highlighting professionalism and a welcoming atmosphere. However, a significant minority of reviews detail negative experiences, citing issues with service quality, communication, and perceived dishonesty.
Service Quality:
While some customers report excellent service and timely completion of work, others raise serious concerns about the quality of repairs and the accuracy of diagnoses. Specific complaints include unresolved issues after repairs, poor paintwork, and a lack of expertise in addressing complex electrical problems. Instances of alleged overcharging and the return of a vehicle with a missing part significantly detract from the perception of reliable service.
Common Themes:
Recurring positive themes include friendly and professional staff, clear communication (in some cases), and a clean and well-maintained facility. Conversely, negative themes frequently mention unresolved mechanical issues, questionable billing practices, and a perceived lack of technical competence for certain repairs. The name "Harish" is mentioned in negative contexts, while "Shawn" is associated with positive interactions.
Final Assessment:
Based on the provided data, Hot Pistonz Garage appears to deliver a generally positive customer experience for a majority of its clientele, contributing to its high average rating. However, the recurring and serious nature of the negative feedback regarding service quality, transparency, and technical proficiency for certain repairs raises concerns about consistency and reliability. While many customers are satisfied, the documented instances of significant issues suggest that potential customers should exercise caution and potentially seek detailed explanations and written estimates for complex repairs. The business demonstrates strengths in customer interaction and facility presentation, but addressing the reported inconsistencies in repair quality and billing practices is crucial for ensuring a consistently high level of service.
28/01/2025 I submitted my car here and the Manager and staff was so friendly and they care customer. Regarding the service to the car I will be updating after work. Update: 29/01/2025 The team did a great work. Each steps has been communicated with me proactively and completed the work as promised in time. Awesome interiors and outdoor seatings and very clean garage.
Absolutely thrilled with the service I received at Hot Pistonz Garage! From the moment I arrived, the staff was incredibly welcoming and professional. They took the time to thoroughly diagnose the issue with my car and explained everything in a way that was easy to understand. Highly recommended to all.
I went to Hot Pistonz Garage for repairing my due to a vibration issue.A man named HARISH and the main BOSS of the garage informed me that the problem was due to faulty engine and gear mountings and recommended changing all of them. I agreed based on their quotation of AED 2700, but they took AED 2500 from me for the work. However, the vibration issue remained even after the repairs. (Apart from that, they charged me up to 15,000 dirhams by saying there were many problems.) When I returned, they then suggested that the gear needed to be changed to resolve the problem. I also had an issue with the 4x4 shaft, which I clearly mentioned and requested to be fixed. They claimed they had fixed it. However, today when I had another issue checked by a different garage, I was shocked to find that the 4x4 shaft was completely missing. This means the vehicle was returned to me without the part, and I only found out after one month. After confronting the garage today, they gave me a shaft and said they would meet me at 9 PM to resolve the issue. But no one has contacted or shown up since then. This is a case of misleading, poor service and cheating, I posted this message review so that no one gets scammed.
One of the Best garage in DIP. I've come across Dubai. Mr Shawn was extremely accommodating to all my needs and ensured the service level was impeccable and super smooth. HIGHLY RECOMMENDED!! Ask for Mr Shawn whenever you visit Hot Pistonz luxury cars garage
Used them for the first time for my merc. I was dealing with a person called Hari,dishonest.Paint job was poor and the car had an electrical issue, they had no idea on what the error was and how to fix it. They can just about do basic maintenance. Shawn was helpful, but has no idea what’s happening in the workshop. Definitely not recommended.
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