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Air Conditioning Repair
Hitech Facility Maintenance
Category: Bicycle Repair
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Category: Bicycle Repair
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Category: Bicycle Repair
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Category: Appliance Repair
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Category: Home Maintenance
Budget Home Fix is a comprehensive home services company. The company offers a wide range of service...
Hitech Facility Maintenance is a comprehensive service provider offering a wide range of solutions for property upkeep and repair. The company offers expert air conditioning repair service, ensuring comfortable indoor environments. For general property maintenance needs, they provide reliable services to keep properties in top condition. Air duct cleaning service is available to improve air quality and system efficiency. Their skilled electricians handle various electrical issues, while their handyman services cover a multitude of small repairs and tasks. Hitech Facility Maintenance also offers professional painting services to refresh and protect surfaces. Plumbing problems are addressed by their experienced plumbers. They provide swimming pool repair service to keep pools functional and enjoyable. Tile contractor services are available for installation and repair. Finally, the company offers waterproofing service to protect properties from water damage.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning slightly positive based on the average rating of 3.8 out of 5 from 18 reviews. While some customers express high satisfaction and willingness to renew contracts, others report significant issues and dissatisfaction with the quality of work and responsiveness.
Service Quality:
The quality of service delivery seems inconsistent across different service types. Positive feedback highlights professionalism, capability, and timely completion of work, particularly for plumbing and painting services. Conversely, negative feedback points to poor workmanship, lack of attention to detail, and issues with installation quality, specifically noted in a review regarding curtain and painting installation. Responsiveness to emergencies and customer concerns is also a point of contention, with one review detailing a failure to respond to an AC emergency despite a maintenance contract.
Common Themes:
Recurring positive themes include professionalism of the team and satisfactory outcomes for certain services. Negative themes center around inconsistent quality of work, particularly for detailed tasks, and challenges with communication and responsiveness, especially in emergency situations or when addressing customer complaints. The value of maintenance contracts is questioned by one reviewer due to a lack of emergency support.
Final Assessment:
Based on the available reviews and overall rating, the business demonstrates the capacity to deliver high-quality service in certain areas, evidenced by positive feedback on specific jobs and professional interactions. However, the presence of significant negative reviews highlighting poor workmanship, inconsistent quality control, and issues with responsiveness indicates potential areas for improvement. While some customers find the service reliable and valuable, others have experienced notable shortcomings. Prospective customers should consider the mixed feedback and potentially inquire about specific service quality guarantees or emergency response protocols.
After signing the yearly maintenance contract and being promised that a team will come fix anything if I had an emergency within 1 hour that was not the case. They didn’t answer my calls and I was left with no AC in summer. Save your energy and time and choose another company.
I contacted them to install curtains in the bedroom and living room Amd to install two paintings. The quality of the work is beyond bad! They sent one person alone to install curtains which does not make sense. This job should take maximum 2 hours instead it took the guy that came 4h. The paintings were installed each one on a different level even though he was informed to make sure that they are both installed on the same level as they will be hanging right next to each. The curtains - he did not place the hooks in the right place on the curtain itself before putting them up on the curtain rod. The corners of the curtain were just hanging loose with no hooks to hold them up properly. There were many spaces on the curtain that were just handing not properly due to the fact that he did know how to place the hooks on the curtain with the proper spacing between each hook before installing it in the rod in the ceiling. I contacted the office and they were just not acknowledging that they did not do proper work. They wanted to come back to see how they can fix the issue but I did not want them to come back to my apartment and waist my time and still to a very poor job!
Irfan was very patient and cool headed to work with. He did the work in a deadline that I had, the painting and wood flooring was done up to the mark, and even if there were retouches to be done he did it instantaneously. The workers as well were extremely good they listened to the specific instructions I had about the walls and flooring. All in all good service and value for money. Highly recommend!! THANK YOU IRFAN!!!!!
One of the best go to place for all household related things. I co-ordinated with them for plumbing work, they are very professional and the team is very capable . Very happy with the work done
Very professional work done for the services provided in the diamond package... Thoroughly pleased, will be renewing my contract