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Electronics Repair
Hissam Electronics and Computers LLC
Category: Computer Repair
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Hissam Electronics and Computers LLC is a business specializing in electronics and computers. The company offers a range of services as an electronics store, computer store, and used computer store. Their offerings include the sale of new and used computers, electronics, and related accessories. They also provide services such as computer repair, upgrades, and technical support.
Overall Customer Sentiment:
Based on the provided reviews and overall rating data, customer sentiment towards Hissam Electronics appears largely positive. The average rating of 4.5 out of 5 across 30 reviews indicates a high level of customer satisfaction. While a small number of negative reviews exist, the majority express positive experiences.
Service Quality:
A significant strength highlighted in the reviews is the exceptional customer service and after-sales support. Multiple customers commend the business for prompt and effective resolution of issues, such as replacing faulty chargers or batteries without hassle. The provision of a 1-year warranty is also frequently mentioned as a positive aspect, contributing to customer confidence. The purchasing process is described as easy, fast, and secure, with timely delivery.
Product Quality:
Reviews regarding product quality, particularly for used or refurbished laptops, are generally favorable. Customers report receiving items in excellent or "pristine" condition, often exceeding expectations for used electronics.
Areas for Improvement:
While the majority of feedback is positive, there are a few concerning reviews. Allegations of deceptive practices, such as showing one machine and delivering another with lower features, and general descriptions of unprofessionalism are present. Although these represent a small portion of the feedback, they warrant attention.
Final Assessment:
Hissam Electronics appears to be a business that generally delivers high-quality products and provides reliable, customer-focused service. The strong positive sentiment, particularly regarding customer support and product condition, suggests a commitment to customer satisfaction. However, the presence of negative feedback regarding potential deceptive practices indicates a need for vigilance and consistent adherence to ethical business standards to maintain trust and a positive reputation. Overall, the business seems to be a reputable option for electronics purchases, particularly for those seeking strong after-sales support.
After sales service is just amazing... Charger for my sons chromebook stopped working after 2 months. But they replaced the charger no question asked. I'm just amazed. Thank you sir for gaining respect and a loyal customer. Thank you! 👏👏👏
Dear Hissam Electronics and Computers team, I just wanted to express my sincere appreciation for the exceptional service you provided me with. Your easy, fast, and secure service made my shopping experience a breeze. Not only did you deliver my electronics on time, but your guarantee warranty truly impressed me. I am grateful for the quality products and top-notch service you offer. Thank you for being a reliable source for the best electronics in the market. Keep up the great work!
I purchased a laptop from Hissam Electronics via Amazon, and their customer service was outstanding. The charger was faulty, but instead of asking me to go through Amazon for a replacement, they personally delivered a new one the same day and ensured it worked perfectly. Highly recommend them for their exceptional service and dedication to customer satisfaction!
I recently ordered Lenovo ThinkPad T480s from them. And i must say the laptop is in pristine condition💖 It doesnt even look like refurbished the laptop was like brand new. And they are so polite with their customers. They also offered me 1year service warranty. Really satisfied, would definitely recommend to everyone!💯💯
I recently purchased a Lenovo ThinkPad X1 Carbon from this seller. The laptop was in excellent condition, with only minor signs of wear and tear. I needed the battery replaced, and the seller responded promptly and provided me with a new one. They've provided me with 1 year warranty too. I highly recommend this seller to anyone looking for a used laptop.
Scammer. Be careful. He has several machines. He can show you one you like and then wrap a another with very low feature.
Unprofessional
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