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Auto Repair
Harman - Samsung Customer Service Plaza
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Harman - Samsung Customer Service Plaza, operating under the business name Harman House, is an electronics repair shop. The company offers a range of services including the repair of audio and video equipment, televisions, and other electronic devices. They specialize in servicing products from brands like Harman and Samsung, providing expert diagnostics and repairs to restore functionality. The company provides maintenance and support for electronic goods, ensuring customers receive reliable service for their valuable electronics.
Customer Review Analysis: Electronics Repair Shop
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 3.6 out of 5 from 319 reviews, customer sentiment appears mixed, leaning towards dissatisfaction. While some customers report positive experiences with helpful staff and quick resolutions, a significant portion express strong negative sentiment, particularly regarding warranty claims and perceived dishonesty.
Service Quality:
Service quality is inconsistent. Positive feedback highlights efficient repairs and knowledgeable staff who provide clear explanations. However, negative reviews frequently cite issues with technicians and counter staff denying warranty claims based on minor physical damage, even for known software-related issues. There are also instances of misdiagnosis and high pricing for minor repairs.
Common Themes:
Recurring themes include disputes over warranty coverage, particularly concerning screen issues after software updates. Customers report being forced to pay for repairs they believe should be covered under warranty. Communication issues are also present, with some customers finding phone interactions unhelpful compared to in-person visits. The perceived lack of knowledge among some staff and the high cost of repairs are also notable concerns.
Final Assessment:
While the business demonstrates the capacity for efficient and helpful service in some cases, the prevalence of negative feedback regarding warranty disputes, perceived dishonesty, and inconsistent service quality significantly impacts the overall assessment. The high number of reviews (319) and the moderate average rating (3.6) suggest that while some customers are satisfied, a substantial number have experienced issues, particularly concerning warranty and pricing. Potential customers should be aware of these recurring issues and exercise caution, especially when seeking warranty repairs. The business needs to address the inconsistencies in warranty application and staff training to improve customer satisfaction and build trust.
"I visited the Samsung Store in Baniyas because my earpiece mic wasn’t working. The staff were incredibly kind and helpful, and they fixed the issue very quickly! I really appreciate the excellent service and fast resolution. Highly recommended for anyone needing quick and reliable assistance!"
First of all it’s better to visit the place coz when i called there, no use waste of time and money but,I had a helpful conversation with the staff, explained well! what i need to know
highly unsatisfied with the staff behavior and their knowledge. Asked to check and fix reception problem. and they said to change the sim card instead. finally got it fixed at local mobile repair shop. And at Samsung, even for any minute problem they are charging like minimum AED 250. which is not ethical. Samsung please check with your staff's knowledge about your products and your service valuation.
One of the worst experience I ever had in my life. I took my samsung s21 ultra over there for screen replacement (because of the green lines coiming in the screen after doing a software update) the company itself told that every unit will get a replacement for free if this is happening after the update. But these guys just refused to do so by saying that phone is having major physical damage.. and the Fun fact was the phone was only having very minor regular usage scratches.. 😅 .. and they are claiming that these scratches are major physical damages and they cannot do the warranty! Lol these people are scammers!! They just want to deny warranty by saying anything!
One of the worst service center of Samsung, yesterday while talking in my S24 ultra mobile the screen suddenly got flickering & lower half of the screen became blank.My phone is only 2 months old & TDRA approved phone. It doesn't have small scratch or dent on entire phone body.But service center technician & counter staff are forcing me to pay 760 dhs saying that phone screen has physical damage & when i countered him to show any scratches or dent they unable to show it.They are not honoring the warranty & threating the customer to pay otherwise we will not repair it.I have been forced to pay because i need my phone urgently as i dont have any back up phone with sufficient memory to transfer data of the current phone,so i paid the service amount.Don't ever visit this store as they will never honor the warranty
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