Cookies & Privacy
By using the RepaiSouk website, you consent to the use of cookies in accordance with this policy. A cookie is a small text file that a website stores on your computer or mobile device... Cookie Policy
Motorcycle Repair
Harley-Davidson Abu Dhabi
Category: Auto Repair
TCA Auto Garage, operating under the business name TCA Auto Garage, offers a comprehensive range of...
Category: Auto Repair
Missak Auto Garage, operating since 1986, is a car repair and maintenance service business. The comp...
Category: Motorcycle Repair
Gemini Motorcycle Repairs is a motorcycle repair shop. The company offers a range of services includ...
Category: Air Conditioning Repair
RASCO is a business that specializes in a range of HVAC and related services. The company offers exp...
Category: Tire Repair
Al Nahdha Auto Garage, a Bosch Car Service, offers a comprehensive range of automotive services. The...
Harley-Davidson Abu Dhabi, operating under the business name Al Yousuf Motors, is a motorcycle dealer offering a comprehensive range of services. The company offers new and used Harley-Davidson motorcycles, parts, accessories, and apparel. They provide maintenance and repair services performed by certified technicians, ensuring bikes are kept in optimal condition. Additionally, the company offers financing options to assist customers with their purchases and hosts events and rides for the Harley-Davidson community.
Overall Customer Sentiment:
Based on a total of 291 reviews with an average rating of 4.3 out of 5, the overall customer sentiment towards Harley Davidson Abu Dhabi appears largely positive. While a significant portion of customers express high satisfaction, particularly with the sales experience and staff interactions, there are notable areas of concern that impact the overall perception.
Service Quality:
Positive feedback frequently highlights the professionalism, knowledge, and helpfulness of the sales staff, with specific individuals receiving commendation for their exceptional service. The purchasing process is often described as smooth and enjoyable. However, the reviews also indicate significant inconsistencies in service quality, particularly in after-sales support and communication. Issues with follow-up, unfulfilled promises, and unprofessional handling of customer concerns are reported, suggesting a potential gap between the initial sales experience and subsequent interactions.
Common Themes:
Recurring positive themes include the quality of the sales team and the positive atmosphere within the showroom during the purchase process. Conversely, common negative themes revolve around the physical showroom itself, with comments on its size, lack of upgrades, and limited merchandise selection. After-sales service and communication breakdowns are also frequently mentioned as areas needing improvement. The location in an industrial area is noted as a drawback by some.
Final Assessment:
Harley Davidson Abu Dhabi demonstrates strengths in its sales team and the initial customer experience during bike purchases. The high average rating suggests that a majority of customers have positive interactions. However, the recurring negative feedback regarding the showroom facilities, limited inventory, and inconsistent after-sales service indicates areas that detract from a consistently high-quality and reliable service experience. Addressing these weaknesses, particularly in post-purchase support and showroom presentation, would likely enhance overall customer satisfaction and solidify the business's reputation for delivering comprehensive, high-quality service.
Bad experience after sale, unprofessional in dealing with customers, Mr murshid once I informed him that I will complain, he said go ahead! I called them one week before, and they said one hr and we will return to you, and no one called
I came 6:40 I find it close?? How No body was there so they closed maybe 6 !!
I recently had the pleasure of purchasing my Low Rider S from Harley Davidson Abu Dhabi, and I couldn’t be more thrilled with the experience! From start to finish, the team was incredibly professional, knowledgeable, and welcoming. They took the time to answer all my questions, guided me through every step of the process, and ensured that I got the best deal possible. The showroom itself is impressive, and the atmosphere was relaxed yet exciting, making the whole experience enjoyable. Special thanks to Mr. Mahmoud and Mr. John and the Harley Davidson staff for their attention to detail and personalized service. I’m absolutely in love with my new bike and couldn’t recommend Harley Davidson Abu Dhabi more highly. Five stars all the way!
I recently visited the Harley-Davidson showroom and had an incredible experience purchasing my new Harley Road Glide. From the moment I walked in, I was greeted with warmth and professionalism. A huge shoutout to Mahmoud for his outstanding service and hospitality! He went above and beyond to ensure I had all the information I needed, answered all my questions patiently, and made the entire process smooth and enjoyable. Thanks to Mahmoud and the team for making this such a memorable experience. I highly recommend this showroom to anyone looking for a Harley – you’re in great hands!
Not the best place if you are an Harley enthusiastic. Staff was friendly and helpful. Very few shirts only available and assortment very low. Prices expensive. Location in industrial area, not very nice. Not worth a trip from Dubai
Showroom need a lot of upgrades Coffee section is a disaster, No Sale section!! HOG membership not acceptable in this dealer 🤪🤪🤪🤪🤪 never visit a gain
Staff are very good and helpful, the price compared to Europe is so much better, especially compared to the states
The worst deal with Mrs. Sameen who did not keep her promise as I sold my bike to her and it was not the first time!!! and she said that I would receive the money on the seventh working day as I reminded her of the money day after day. When I came to her on the seventh day after a two-hour drive, she said that the bank's transaction takes only ten minutes, and tomorrow I will receive the money.
Why didn't you do that on the fifth day of the sale? Or the sixth day to receive my money the seventh day? Unfortunately, all my plans have been obstructed.
It was the worst deal and I don't think of going back to them.
Went inside the store no one bothered to ask or assist me or greet,I was looking around for more than 5 minutes.I think they need to represent the brand properly
Why is it so small ?????? Compared to Qatar , Saudi and others ! It’s like one floor and so small too
By using the RepaiSouk website, you consent to the use of cookies in accordance with this policy. A cookie is a small text file that a website stores on your computer or mobile device... Cookie Policy