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Electronics Repair
Gulf Electronics Company, Al Ain Office
Category: Electronics Repair
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Gulf Electronics Company is an electronics store that offers a wide range of products and services. The company offers consumer electronics, including televisions, audio systems, and home appliances. They also provide mobile phones, laptops, and other computing devices. In addition to product sales, the company offers installation services for various electronic systems, as well as repair and maintenance for electronics. They cater to both individual consumers and businesses, providing solutions for home entertainment, office technology, and more.
Customer Sentiment:
Overall customer sentiment appears largely positive, with several reviewers expressing satisfaction with product quality, delivery services, and customer support responsiveness. The average rating of 4.1 out of 5 across 20 reviews indicates a generally favorable perception of the business.
Service Quality:
Strengths highlighted include efficient delivery, prompt resolution of product issues (such as the replacement of a faulty appliance), and professional handling of complaints. However, a notable weakness is the reported long wait times for service, with one customer experiencing a significant delay and needing to follow up for updates. The advance payment requirement is also mentioned as a procedural aspect.
Common Themes:
Recurring positive themes include good customer service and reliable delivery. The primary area for improvement identified is the duration of service turnaround times, particularly for repairs. The process for handling repairs, including the advance payment and potential for repeat issues, is also a point of consideration.
Final Assessment:
Based on the available reviews and overall rating, the business generally provides a high-quality service, particularly in terms of product delivery and customer issue resolution. While the majority of interactions appear positive, the inconsistency in service speed, specifically regarding repairs, presents a potential area for operational refinement to ensure a consistently reliable customer experience.
Excellent customer service. They immediately responded to my complaint about Siemens gas cooker and provided me a replacement of a new one without any argument. I would appreciate their professionalism in dealing with this issue. Thank you 😊
Excellent thanks good service and excellent delivery teams really happy with philips television
Gave my iron for fixing . Returned back after more than 10 days with the same problem . So we are still waiting . Will give a complete review once it's fixed. Update got it back on 4.9.19. They changed the water tank and I had to pay 170dhs approx. Let hope for the best.
One of the best places to order your home appliances. Good customer service and delivery always on time.
They provide services for various electronic brands but with a long wait time. I had to call them on the 12th day for an update however the response was swift. Got my product back on the 16th day. They also collect 50 AED cash in advance at the time of booking which later would be adjusted from your total bill if you agree with the repair cost.
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