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Tire Repair
ADNOC Service Station | Sanayiyya (942)
Category: Tire Repair
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ADNOC Distribution is the business name of the entity operating ADNOC Service Station | Sanayiyya (942). The company offers a comprehensive range of services at this location. As a gas station, it provides fuel for vehicles. The company also features a bakery, a coffee shop, and a convenience store, offering food, beverages, and various goods. For vehicle maintenance, the company provides car wash, oil change service, pressure washing service, and a tire shop.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the average rating of 4.3 out of 5 from 487 reviews. However, the provided sample reviews highlight significant negative experiences, particularly concerning the car wash and LPG cylinder services.
Service Quality:
While some customers report positive experiences with manual car washes and general cleaning, the automatic car wash and LPG cylinder handling are areas of concern. Issues cited include poor employee attitude, lack of quality control, and inadequate service delivery. The high cost of the car wash relative to perceived value is also a recurring negative point.
Common Themes:
Recurring negative themes include poor employee performance (sleeping on the job, poor attitude), lack of quality and safety checks (LPG cylinders), and perceived overcharging for services that do not meet expectations (automatic car wash). Positive feedback specifically mentions the quality of manual car washes and the performance of specific staff members in that area.
Final Assessment:
Based on the available data, the business demonstrates strengths in certain areas, such as manual car washing, which contributes to the overall positive average rating. However, significant weaknesses exist in the automatic car wash and LPG cylinder services, impacting customer satisfaction and raising concerns about safety and quality control. To consistently deliver high-quality and reliable service, the business needs to address employee performance issues, implement robust quality and safety checks, and potentially re-evaluate the pricing and service delivery of the automatic car wash. While the overall rating is positive, the negative feedback in key service areas indicates a need for targeted improvements.
8.15 AM, I went to the automatic car wash and waited 10 minutes and finally honked and the guy inside who was sleeping on the job ,came out with red eyes and dodged me from taking the service because he was sleeping and there was no others to do the vehicle drying down and interior cleaning. Worst attitude of the employee in the automatic car wash. Just as he wanted me to, I left without taking the service. He went back inside to sleep.
Good cleaning... Manuals wash also available in sanayaa
I went Sanaya Adnoc station to refill my LPG .They gave me a damaged cylinder which has leakage . I went back to replace this as I cannot use . The staff told me I have to go and inform the supervisor. I did it . The supervisor came with regulator and confirmed there a leakage . He refused to give me a new cylinder only changed the washer . My concern is why there is no any quality / safety check when handing over such a flammable thing to a customer ? . Why I have to wait and take the same item , not the new one ?
Today i had a great car wash experience with the gentleman here in the manual wash, it’s unlike other branches. Great job & many thanks to Shahin, Samir, Saghir & Shrinivash.
Worst car wash i have ever seen and too much costly as compared to others. They don’t even bother to clean the car from inside. Staff is just greedy for tips only.