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Computer Repair
GREENMNKY JVC CIRCLE MALL
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GREENMNKY JVC CIRCLE MALL is a mobile phone repair shop. The company offers a range of services including screen repair, battery replacement, and fixing charging issues. They also provide repairs for water damage and software problems. Additionally, the company offers accessories for mobile phones such as cases and screen protectors.
Overall Customer Sentiment:
Analysis of the provided reviews, alongside the reported total of 23 reviews with an average rating of 5 out of 5, indicates a predominantly positive customer sentiment. While one review details a significantly negative experience, the high average rating suggests this is an outlier and the majority of customers are satisfied with the service received.
Service Quality and Reliability:
Based on the available data, the business appears to generally deliver high-quality and reliable service. Multiple reviews specifically commend the staff, particularly mentioning an individual named Zahid, for their helpfulness, friendliness, and expertise in repairs. The positive feedback regarding product quality, such as screen protectors and back covers, further supports the notion of reliable offerings.
Common Themes:
A recurring positive theme is the exceptional service provided by specific staff members, highlighting the importance of individual employee performance in shaping the customer experience. The availability of quality products, including accessories and potentially specialized items ("German items"), is another positive aspect frequently mentioned. The single negative review, however, raises concerns about product authenticity, handling of returns/exchanges, and transparency in billing, suggesting potential areas for improvement in operational processes and customer service protocols.
Final Assessment:
Considering the overwhelmingly positive average rating and the recurring praise for staff and product quality, the business generally appears to deliver high-quality and reliable service. While the isolated negative review points to potential inconsistencies or areas needing refinement in product handling and customer issue resolution, it does not seem representative of the typical customer experience. The business's strengths lie in its capable and friendly staff and the provision of quality products. To further enhance its reputation, addressing the concerns raised in the negative feedback regarding product authenticity and return policies would be beneficial.
Excellent service and best products always recommend specially Mr Zahid plz visit you will love it they have German items ❤️
Good service and good staffs most be zahid he is very kindly person he Know how to handle the people appreciate you guys thank you.
Good service very friendly staff I bought screen protector and back cover before 1month best quality now am here for more stuffs highly recommended mostly Mr Zahid
Really bad experience unfortunately. The MagSafe I’ve bought was broken and it took easily 20 mins to get replacement. The broken unit seemingly got put back into another box, probably to sell it again. In addition I’m not really sure it was even original because of the cheap smell when opening the box. As if this wasn’t all, they put a cable which, I told them multiple times I don’t need, into my bag and had me pay for it without me noticing. When I came back with it, of course they said refund is not possible. When talking about a replacement product they also weren’t really cooperative. I left disappointed.
Zahid is great man he fix my mobile and he give me wireless powerbank it’s really good thankyou greenmnky
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