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Auto Repair
AutoPro - 7033
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AutoPro - 7033, , is a comprehensive automotive service provider. The company offers a wide range of services including general auto repair and maintenance, specialized auto air conditioning and electrical services, and expertise in auto springs. They also provide brake shop services, car battery sales, and oil change services. For tire needs, the company operates a tire shop. Additionally, AutoPro offers chauffeur services.
Customer Sentiment:
Overall customer sentiment appears to be largely positive, as indicated by the high average rating of 4.6 out of 5 stars across 319 reviews. Many customers express satisfaction with the quality and efficiency of the services provided, particularly highlighting the professionalism and helpfulness of the technical staff. Specific individuals like Vignesh, Jagadish, and Arumugam are frequently mentioned positively for their expertise and customer interaction.
Service Quality:
The business demonstrates strengths in several service areas, including AC service, tire replacement, wheel alignment, balancing, and oil changes. Customers report feeling like they are driving a "new car" after certain services, suggesting a high level of technical proficiency. The speed and efficiency of service are also frequently praised.
Common Themes:
While the technical service receives positive feedback, a significant area of concern revolves around pricing and billing transparency. Several reviews highlight instances of perceived overcharging, particularly for parts and basic services like light bulb replacement. There are also complaints about unexpected charges on the final bill and a lack of willingness from the accounting staff to offer discounts or address pricing concerns. Customer service at the reception and overall attentiveness of staff are also mentioned as areas needing improvement in some reviews, with a contrast noted between different branches.
Final Assessment:
Based on the provided reviews and overall rating, the business appears to deliver high-quality and reliable technical auto services, with a skilled and professional technical team. However, the positive aspects are somewhat overshadowed by recurring issues related to pricing, billing practices, and inconsistent customer service outside of the technical interactions. While the majority of customers seem satisfied, the negative feedback regarding cost and transparency is a significant weakness that could impact customer trust and retention. To consistently deliver a high-quality and reliable service experience, the business should address the pricing concerns, ensure billing transparency, and improve customer service consistency across all touchpoints.
“I had an amazing experience at AutoPro! Vignesh was extremely helpful and provided excellent service by changing the oil for my car. The process was smooth, and the prices were very affordable. Highly recommend their services!”
5 Star I had an excellent experience with AutoPro! The staff, Jagadish and Arumugam, were professional, efficient, and extremely helpful. They quickly diagnosed the issue with my car and provided top-notch service. The facility was clean, and the waiting area was comfortable
Although the technical team is very nice and helpful, the accountant cannot be more mean and unwelcoming than this. While the team promised they will find a way to give me a discount, the accountant insisted that there he has nothing to offer!!! So why shouldn't I rely on Cafu next time, and get the service I want at the comfort of my place, with discounts and offers around the year?
Last time at Autopro!
Amazing professional team and very helpful specly vignash professional friendly technician
I think it is expensive. There is no company or shop in Dubai that sells auto parts that much expensive. These people are the most expensive. They seem to be selling cheap goods and charge a lot of money.
I just change car front light bulb I pay 58 aed
If Same thinks I go to another shop, it will be charge maximum 20 aed with fixing
I also asked them tire price they say 450 aed
Same tire I fixed 150 aed
Much different in the price
These people are fooling and looting the customers
I will attach some picture. Also, you guys Wii see
I try not to leave such reviews but I guess I'm forced to. It's perhaps the 3rd time that I've come across their poor customer service. Staff aren't attentive and will treat you based on your car. In contrast, the other branch in JVC offers better customer service. Please don't ask me to e-mail you the details but if you actually cared, you would have some sort of a supervisor to run the place or at least a CCTV to ensure that customers are being attended to.
Rip off, they use stuff you didn't ask for, they surprise you with the final bill with a lot of extra stuff you didn't ask for with extra charges, then show bad attitude when you try to understand. The receptionist lady is nice. First and Last time to do my service there even though it's on my daily way to work.
Thanks so much to the team for the speedy, efficient and professional service replacing my tyres, and sorting my wheel alignment and balancing - feels like I’m driving a new car! Highly recommended!
The most unprofessional and unctuous service I have experienced in Dubai. I dealt with Roshin from Autopro 7033 who initially charged me double for an oil change on my car. I subsequently informed him on call and WhatsApp that I will get back to him to confirm if I am happy with price (once I liaise with other garages and check price).
After I checked price and informed him that he had overcharged me, he rudely interrupted and said I had agreed to the initial price, when I clearly did not.
I would avoid this garage and get your car service elsewhere.
They did the best AC service to my car . Thank you Vignesh for the great support and assistance