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Air Conditioning Repair
Generaltec Ajman
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Generaltec Ajman, operating under the business name Generaltec, is an electronics store. The company offers a wide range of electronic products and services. Their inventory includes various appliances, such as refrigerators, washing machines, and air conditioners, alongside consumer electronics like televisions, audio systems, and small kitchen appliances. Generaltec also provides installation and maintenance services for the products they sell, ensuring customer satisfaction beyond the initial purchase. The company aims to be a comprehensive provider for household and personal electronic needs.
Overall Customer Sentiment:
Based on a large volume of reviews (1107 total) and a high average rating (4.6 out of 5), the overall customer sentiment towards General Tech is overwhelmingly positive. The majority of customers express satisfaction with their experiences, highlighting positive interactions and product quality.
Service Quality:
Customer service is frequently praised, with numerous mentions of helpful, knowledgeable, and patient staff. Specific individuals are occasionally highlighted for their exceptional assistance. The in-store experience is generally described as pleasant, with a clean, well-organized showroom and a good atmosphere. However, a significant area of weakness identified in some reviews is the after-sales service and support. Issues with responsiveness, follow-up, and resolving technical problems with newly purchased items are noted as areas requiring improvement.
Common Themes:
Recurring positive themes include the helpfulness and professionalism of the sales staff, the quality and variety of products offered (particularly appliances and TVs), competitive pricing (though some recent reviews suggest this may be changing), and the pleasant in-store shopping environment. Negative themes primarily revolve around challenges with after-sales support, including difficulties with technical issues, warranty claims, and communication from the service department.
Final Assessment:
General Tech appears to be a reputable electronics store with a strong focus on providing a positive initial sales experience and offering a good range of quality products. The high average rating and numerous positive comments about staff and product selection indicate a generally high level of customer satisfaction. However, the inconsistencies and negative feedback regarding after-sales service and technical support are a notable concern. While the business excels in the initial purchase phase, ensuring reliable and efficient support after the sale is crucial for maintaining long-term customer loyalty and fully delivering on the promise of high-quality and reliable service. Addressing the reported issues in this area would significantly enhance the overall customer experience.
Bad customer service and company policy
Customer should pay for both delivery and installation what an service
Generaltec 100 Inches Qled TV best 1.Prices 2.Services 3.Colour Quality I have used this 1st time and šÆ am happy and satisfied. would highly recommend using it. May Allah Bless you more Jazakallah kheir
I bought 2 split unite a/c , we finish installing for a/c after 2 days , one of a/c start making load noises, I call support team to check they they set time after 2 days and they didnāt show up , then I contact them again by call center they told me that we will back to u soon , and the same no one call me , second day I call them , the same thing informed me to contact me later. Nothing changes. Very worse support team , and how is the new item have technical issues thatās mean the product not that quality to purchase.
I bought a washing machine from them brand new , sealed it was not working, don't they have QC before delivery or check after installation, at the same moment I called the company they gave me different numbers to call, and to my luck they keep diverting the problem from person to another, their service center is a miss, and hardly answer the calls, finally after filing a complain they said Tom 10 in the morning someone will come check the washing machine, no one came yet, and the service center said is on his way 2 hours ago, if he was coming from Saudi he would have reached. I was a regular buyer from them now I regret buying from them, lesson learned , don't recommend others to buy from them or else you suffer like I did.
I recently purchased a fridge and washing machine from General Tech, and I couldnāt be happier with the experience. A special shoutout to Javed Sultan, the salesman who assisted me. He was incredibly helpful, knowledgeable, and patient throughout the entire process. Javed made sure I found exactly what I needed and explained all the features clearly. Amazing customer serviceāhe definitely deserves 5 stars himself! Highly recommend General Tech and Javed for anyone looking to buy quality appliances.
Jackie deals with us really well in General Tech. Professional, responsive, and knows her stuff. Definitely appreciate her support!ā
Review of Generaltec Electronics Shop I recently visited Generaltec, and hereās my overall experience: Customer Service: The staff were friendly and helpful from the moment I walked in. They were knowledgeable about the products and answered all my questions with patience. I didnāt feel rushed, and they took the time to guide me through the features of different items. Specially Osama š( professional) Product Range: Generates offers a solid range of electronic products, from home appliances to personal gadgets like TVs, washing machines, and fridges. I was impressed by the variety of brands they carry, which gave me plenty of options. Pricing: The prices at Generaltec were competitive, especially considering the quality of the products. They had promotions running, which made it easier to get good deals. It felt like I was getting value for my money. Store Layout and Atmosphere: The store was well-organized, making finding what I was looking for easy. The aisles were spacious, and the products were displayed neatly, which made shopping more pleasant. The atmosphere was clean and modern, with plenty of helpful signage. After-Sales Service: I had a smooth experience with their after-sales service. They offered warranties on many products, and their return/exchange policy seemed straightforward. I didnāt need to use it, but knowing itās available is a plus. Overall Experience: Overall, I had a great shopping experience at Generaltec. The combination of friendly staff, a wide selection of products, and reasonable prices made it a place Iād recommend to anyone looking for electronics. Iāll be returning for my future tech purchases!
Their showroom is very neat and clean. All things were in place and you can easily see which types you want to buy. The staffs are very welcoming and joyful. It's worth the visit. š„°
They used to offer competitive prices, but not anymore. Their prices rose and are not competitive anymore.
Very good exprience from gernaltec ajman jurf branch, Nice cooperative staff
Ua sales person Nam rizwan bhai helped us very well