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Auto Repair
Fujairah General Trading Enterprises
Category: Auto Repair
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Fujairah General Trading Enterprises, operating under the name FGTE, is a comprehensive supplier catering to various construction and industrial needs. The company offers a wide range of products and services, including electrical supplies, bathroom fixtures, and essential building materials. FGTE also functions as an equipment supplier, providing necessary tools and machinery for projects. Furthermore, the company offers a selection of paints and acts as a safety equipment supplier, ensuring the availability of crucial protective gear. This diverse offering positions FGTE as a convenient source for multiple aspects of construction and maintenance projects.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the average rating of 4 out of 5 from 189 reviews. While many customers express satisfaction with product variety and quality, a significant number highlight negative experiences related to customer service.
Service Quality:
Service quality is a notable area of concern. Several reviews specifically mention slow service, rude staff, poor interaction, and a lack of attention from employees. Conversely, some customers praise specific staff members and describe positive service experiences, indicating inconsistency in service delivery.
Common Themes:
Recurring positive themes include the extensive range of products available, particularly for building materials, hardware, sanitary, and electrical items. The store is recognized as a large showroom with a wide variety of options. Negative themes consistently revolve around poor customer service, including rudeness, lack of attentiveness, and difficulty resolving issues.
Final Assessment:
FGT appears to be a business with a strong offering in terms of product variety and quality, which contributes significantly to its positive overall rating. However, the inconsistent and sometimes poor customer service experiences detailed in multiple reviews represent a significant weakness. While the business is a go-to destination for many due to its product range, addressing the issues related to staff training and customer interaction is crucial for improving overall customer satisfaction and ensuring a consistently positive experience. The disparity between product strength and service weakness suggests that while the business has a solid foundation, operational improvements in customer service are necessary to fully align with customer expectations.
Big store with availability for construction materials civil , electrical and plumping
FGT is the biggest showroom in Fujairah, they have a wide variety of products for hardwares, sanitary, home and kitchen products. I just want to visit and check some items for my car and look for shattaf but i ended up buying. Thank you Ms. Jessie for your convincing power. In our flat, mostly Kludi and Rak items we are using Iām planning to buy hand shower next time. I highly recommend FGT to everyone.šš½šš½
FGT products are truly exceptional! I recently purchased several electric items and was thoroughly impressed with the quality. Not only are the products top-notch, but their customer service is also world-class. I highly recommend FGT for anyone looking for reliable and high-quality electric items!"
I've only given 1 star purely to remind them of the need for 100% customer satisfaction. If your transaction goes fine and the product is as it should be then it is a great hardware store. If this is not the case (like with me today) then you might receive appaling or no service. Very disappointed. I asked to speak to owners and was told by the manager they are not interested in speaking to me!!!!!!!
Place where you can get all building materials in fujairah.. Variety options.. All quality items available...
Poor Customer intercation, i called to the shop to check with the availability of certain material the person who answered my call spoke very rudely.
This is not what a customer expects.
Service is not good very slow bad experience
Service is not good very slow bad experience
Very rude staff, will move here and there and will not even listen if you have weared shalwar qameez. Even I asked very politely I dont know what is the problem with these people. Its not first time experience.
you can find anything which you need for building construction.
But the staff cooperation is very poor and will not give you attention properly.
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