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Air Conditioning Repair
Excel AC Systems Cont. LLC
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Excel AC Systems Cont. LLC, , is a business operating as an HVAC contractor and General contractor. The company offers a range of services related to heating, ventilation, and air conditioning systems, including installation, maintenance, and repair. As a General contractor, the company also offers broader construction and renovation services, managing projects from start to finish. The company offers expertise in both specialized HVAC work and general building projects.
Customer Sentiment:
The overall customer sentiment appears largely positive, as indicated by the average rating of 4.5 out of 5 across 14 reviews. Several reviews express high satisfaction and repeat business, highlighting trust and reliability. However, a notable negative review indicates significant dissatisfaction with communication, responsiveness, and service quality, particularly regarding recurring issues after maintenance.
Service Quality:
Positive feedback consistently praises the expertise, professionalism, and precision of the team, particularly in installation and maintenance. The ability to handle complex and high-profile projects, such as those at the Dubai Airshows, is highlighted as a strength. Conversely, the negative review points to critical failures in service quality, including lack of responsiveness to issues and potential problems arising after maintenance visits.
Common Themes:
Recurring positive themes include reliability, expertise, professionalism, and the ability to deliver effective cooling solutions. The longevity of customer relationships and repeat contracts are also frequently mentioned. The primary negative theme revolves around poor communication, unresponsiveness to service calls, and potential issues following scheduled maintenance.
Final Assessment:
Based on the provided data, the business generally demonstrates a strong track record of delivering high-quality and reliable HVAC services, as evidenced by the high average rating and positive feedback from long-term clients. Their expertise and professionalism are consistently praised. However, the significant negative feedback regarding communication and post-maintenance issues suggests potential inconsistencies in service delivery or customer support. While the majority of customers appear satisfied, the negative review highlights areas for potential improvement in responsiveness and addressing recurring problems to ensure consistent high-quality service for all clients.
For the past six years, we've trusted Excel AC with all our major HVAC projects, and they have never disappointed. Their team brings a high level of expertise and dedication to every project, handling everything from installation to maintenance with professionalism and precision. The reliability and efficiency of their services have made a huge difference in maintaining comfortable, climate-controlled spaces year-round. I highly recommend Excel AC to anyone looking for a dependable partner in HVAC solutions!
Good service
I've had the opportunity to see the work of Excel A/C Systems Cont L L C over the past few Dubai Airshows, where they were responsible for installing AC systems in the Royal Pavilion. The quality and attention to detail in their work are impressive. Even in such a high-profile environment, their team manages to deliver flawless cooling solutions that ensure everyone’s comfort, regardless of the outdoor temperatures. They’ve consistently shown top-notch expertise and professionalism, making them a trustworthy choice for anyone in need of reliable HVAC services in Dubai!"
This is the fifth year we have renewed contract with them, Highly recommended to all Business looking for a Quality Service. Really nice youngsters to deal with and available 24/7. Never they have let down . HIGHLY RECOMMENDED
Very bad service, they will never pick up the call only at tge time they have to come for the maintenance every 3 months thet will call. Aftern their maintenant , we used to have ac leakage . We call they never pick up. They just take money and go. Contract is supposed to end in july end and we have issue and they refuse to come ! Not recommanded at all for companies
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