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Auto Repair
European Auto Service Center
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European Auto Service Center, operating under the business name European Auto Service Center, is a car repair and maintenance service. The company offers a comprehensive range of services for European vehicles. These services include routine maintenance such as oil changes, filter replacements, and fluid checks, as well as more complex repairs for engines, transmissions, brakes, and electrical systems. They also provide diagnostic services to identify and resolve issues efficiently. The company specializes in servicing various European car brands, ensuring expert care and attention to detail for these specific vehicles.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the provided average rating of 4.2 out of 5 from 70 reviews. While a significant portion of feedback is positive, highlighting good work, knowledgeable staff, and positive interactions with specific employees, there are also strongly negative reviews indicating significant dissatisfaction with service delivery, communication, and adherence to agreements.
Service Quality:
Positive feedback suggests the business is capable of performing repairs and maintenance effectively, with some customers reporting quick turnaround times and good results on specific tasks like polishing and installations. However, negative reviews raise concerns about the quality of work, particularly regarding external outsourcing of services, damage to vehicles during maintenance, and failure to meet agreed-upon timelines and costs.
Common Themes:
Recurring positive themes include the knowledge and professionalism of staff, with specific individuals receiving praise. Negative themes frequently mention issues with communication, particularly unresponsiveness to calls, and a lack of transparency or honesty regarding service details, timelines, and pricing. There are also specific complaints about the facility itself (lack of air conditioning) and issues with fuel levels upon vehicle return.
Final Assessment:
Based on the available data, the business demonstrates the potential for providing high-quality service, as evidenced by the positive reviews and overall average rating. However, the presence of strongly negative feedback, particularly concerning communication, adherence to agreements, and potential quality control issues with outsourced work, suggests inconsistencies in service delivery. While many customers have positive experiences, prospective customers should be aware of the reported challenges and consider these factors when making a decision. The business would benefit from addressing the identified areas of weakness to ensure a consistently positive customer experience.
Didn’t recommend it at all, I had bad personal experience with my car
For credibility, it was agreed with the European Center to supply the car with kit & upholstery for the dashboard within 6 days, and the amount was agreed upon. The car was not finished at the specified time nor the amount agreed upon. The center is not air-conditioned , They do the maintenance of the center and the decoration work & cause the decoration paint to fall off on the body of the car. They upholster the car in external workshops that are not related to the center & not as they promise us , my rate 2 out of 10 .
For credibility, it was agreed with the European Center to supply the car with kit & upholstery for the dashboard within 6 days, and the amount was agreed upon. The car was not finished at the specified time nor the amount agreed upon. The center is not air-conditioned , They do the maintenance of the center and the decoration work & cause the decoration paint to fall off on the body of the car. They upholster the car in external workshops that are not related to the center & not as they promise us , my rate 2 out of 10 .
I recently had the pleasure of working with Ahmed Soliman, and I couldn't be more impressed. His extensive knowledge, professionalism, Ahmed made the entire experience seamless. Ahmed went above and beyond, providing the most amazing assistance throughout the entire process. His service was truly impeccable the vehicle was presented beautifully ready for collection and all what they done was explained, overall he made the experience extraordinarily special!! And reassured us that if i had any further queries going forward he would be there. Highly recommended Ahmed Soliman👍👍👌
I wish they make sure after before handing the customer his car keep at least a quarter tank of fuel. I barely reached the pump station. otherwise the repairs are great and the staff is knowledgeable.
The best experience of buying car including the warranty and services
The worst place the I deal with it ever
Especially the guy who his name
Is a Ahmed He was never honest with me
Every thing he said it’s not correct everything I ordered to do it he did the opposite. I will never never never deal with them again
I advise you to go to somewhere else Don't fall into what I did.
Very good work They finished my car in just 1 day from polish to installing side steps to converting lights Really respectful people and listens to customers request
Worst experience, beware!
من اسبوعين اتواصل محد يرد عالتفون حتى الفني اتصل عليه مايرد. وديت السياره عشان يصلحونها بدون اي نتيجه. مسوين خصم فزعه 50% على الايدي العامله و آخر شي محصل خصم اقل عن هالنسبه.
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