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Auto Repair
Emirates Car Recovery Dubai
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Emirates Car Recovery Dubai, operating under the business name Emirates Car Recovery, is a comprehensive automotive service provider. The company offers a range of essential services including car repair and maintenance, ensuring vehicles are kept in optimal condition. They also function as a battery store, providing new batteries, and act as a battery wholesaler, catering to larger demands. Furthermore, they specialize as a car battery store, focusing specifically on battery sales and replacements. A core service is their towing service, providing assistance for vehicles that are disabled or need transportation.
Customer Sentiment:
Overall customer sentiment appears largely positive, with a significant portion of reviews highlighting excellent service, reliability, and competitive pricing. The high average rating of 4.8 out of 5 across 100 reviews strongly supports this positive trend.
Service Quality:
Key strengths identified include prompt and fast service, particularly for towing and recovery. Customers appreciate the availability of live location tracking for drivers and the helpful and communicative nature of the staff. The business offers flexible payment options, which is also viewed favorably.
Common Themes:
Recurring positive themes include the speed and efficiency of service, the professionalism and helpfulness of individual staff members (specifically mentioned are Shaheer, Hussein, Ammar, and Shahid), and the perceived value for money. However, there are notable negative themes related to service execution and pricing transparency. One review details a damaged item during recovery with no offer of compensation or apology, and another highlights a significant discrepancy in quoted versus final pricing for a towing service, leading to a negative experience during a vulnerable situation.
Final Assessment:
Based on the provided reviews and overall data, the business generally delivers high-quality and reliable service, as evidenced by the high average rating and numerous positive comments. Their strengths lie in efficient service delivery, helpful staff, and competitive pricing. However, the negative feedback regarding damage during service and inconsistent pricing indicates areas for improvement in service consistency and transparency. While the majority of customers have positive experiences, addressing these specific issues is crucial for maintaining a strong reputation and ensuring consistent customer satisfaction.
I highly recommend them, they are quick and reliable, their workers are helpful and are easy to communicate with, thanks to Hussein for giving an excellent first impression of this company. Will definitely call them again whenever my car needs transportation.
My car got stuck in the sand next to the main road near umm Suqeim road, i called and i asked the price the person said, he will send somebody and was not telling me the price for the service, when i insisted a lot of times, he said 100 for tow truck and 300 for 4x4. I said please send the tow truck, after 25mins the driver came. He said i will take 130. I said but the person on phone asked 100. I said no problem, take out my car as it was around 11 at night. He took out my car and we went to atm to take out the cash. I gave him 130 and a water bottle. The driver said the price is 150. I was shocked i said your friend said 100 and then you said 130 and now you are asking for 150z it’s not fair, i called the person i talked to first he said no it’s 150 only. It was really shocking how people can do this when someone is in need. In the end i gave him 150, i hope people can read this and choose wisely in future for their services.
Recovery was fast But they dropped my bike . I wont recommend them based on my experience . Didn’t offer to pay for fixing the bike , neither an apology nor even refund to recovery cost .
Recovery was fast But they dropped my bike . I wont recommend them based on my experience . Didn’t offer to pay for fixing the bike , neither an apology nor even refund to recovery cost .
Super good, excellent service and prices is better than what you expect. Try it if you need it. Shaheer was excellent and fast in every aspect You can pay cash, card and link payment available
They are providing good service
Very fast and reliable towing service. Live location of the driver is shared so you'll know what time they will reach you. Reasonable price too! Special thanks to Mr Ammar. Highly recommended during emergency situation!
Very prompt service and friendly recovery driver. Shahid was great help and calming figure in the hot weather. Good job guys
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