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Auto Repair
Emarat - Sharya
Category: Auto Repair
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Emarat, located in Sharjah, is a comprehensive service station offering a wide range of conveniences. The company offers fuel services, an ATM for financial transactions, and automotive services including auto electrical service and auto tune-up service. For refreshments and essentials, there is a bakery, coffee shop, and a convenience store. Additionally, the company provides a battery store, specifically a car battery store, and a car wash service, making it a one-stop destination for drivers.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the average rating of 4 out of 5 from 233 reviews. However, a significant portion of the provided sample reviews express strong negative sentiment, primarily concerning hygiene standards.
Service Quality:
The business offers a comprehensive range of services, including fuel, convenience store items, and automotive services. Positive aspects highlighted include the availability of various fuel types, convenient location, and the presence of a convenience store and car repair facilities. The service of having an attendant fill the tank and wash windows is also noted positively.
Common Themes:
A recurring and significant negative theme across the sample reviews is the poor cleanliness and maintenance of the washroom facilities. Specific issues mentioned include dirtiness, lack of supplies (tissues, toilet paper), overflowing bins, and perceived unhelpful or dismissive staff responses to complaints. Conversely, the convenience of the location and the availability of multiple services are positive recurring themes.
Final Assessment:
While the business benefits from a convenient location and a broad offering of services, the consistently negative feedback regarding washroom cleanliness is a significant detractor from the overall customer experience. The high average rating suggests that many customers have positive interactions, but the severity and frequency of the hygiene complaints in the sample indicate a critical area for improvement. Addressing the washroom cleanliness and ensuring staff responsiveness to such issues are crucial steps for the business to consistently deliver high-quality and reliable service across all aspects of its operation.
91/95/98 all kinds of gasoline available. Convenient shop on site. Comprehensive car inspection/reparing shop there. Space: somewhat limited.
Cheap and convenient gas station with a small shop. The coffer is just 5aed. The cleanliness of the toilets was not good enough and toilet paper was missing. There are a few restaurants just nextdoor so it is a popular pit stop especially during weekends.
Convenient petrol station. Has male female bathroom. Guy fills your tank for you and washes windows
This is very sad as the washrooms were so damn dirty .I have never seen such dirty washrooms in any other petrol pump in uae .I also asked the staff over there to clean he sent me out to call another staff and that guy was least interested he came in the washroom with mop and just wept and left like mop seriously with which he may also clean the store where food is kept .the bins were filled with diapers..no tissues and worst no responsibility. I have seen so many reviews down and all U ask is to mail surely I will mail as well but it would be much better if U take action. Sharing some pictures which are so dirty even in my gallery
Very dirty washroom staff are not doing their proper hygienic checklist. Staff Janaki told me ‘are you crazy’ how can you hire staff like this. I request the management to take serious attention. Toilet checklist was done 1PM and bow its 6:30PM.
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