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Auto Repair
Elegance Auto Maintenance- Bosch car service
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Elegance Auto Maintenance- Bosch Car Service is a business specializing in automotive care. The company offers a comprehensive range of services including general auto repair, addressing various mechanical issues to keep vehicles running smoothly. They also provide auto body shop services, handling repairs and restoration for vehicle exteriors. Additionally, the company offers machine maintenance services, ensuring the proper functioning of automotive systems and components.
Customer Sentiment:
Overall customer sentiment is overwhelmingly positive, as reflected in the high average rating of 4.8 out of 5 from 137 reviews. Many customers express high satisfaction with the service received, highlighting professionalism, courtesy, and reasonable pricing. Positive feedback frequently mentions a willingness to return and recommend the business to others. However, a small number of reviews indicate significant dissatisfaction, citing issues with the quality of work, trustworthiness, and communication, leading to unresolved problems and wasted time and money.
Service Quality:
Based on the majority of reviews, the business appears to deliver high-quality service, particularly in areas like engine rebuilds and general maintenance. Customers appreciate the attention to detail, efficient solutions, and valuable advice provided by the staff. The ability to handle premium and German cars is also noted positively. Conversely, the negative reviews raise concerns about the ability to diagnose and fix complex issues, leading to repeated visits and unresolved problems. Instances of alleged dishonesty regarding vehicle condition also detract from the perception of service quality.
Common Themes:
Recurring positive themes include professional and courteous staff, reasonable and honest pricing, good communication, and timely service delivery. The business is often described as a top choice in the area. Negative themes center around poor labor quality, lack of trustworthiness, and unprofessionalism, particularly in resolving persistent issues and communicating updates.
Final Assessment:
Considering the high volume of positive reviews and the exceptional average rating, the business generally delivers high-quality and reliable service. The majority of customers have positive experiences and are satisfied with the work performed. However, the presence of strongly negative reviews, though few in number, indicates potential inconsistencies in service delivery or the handling of specific complex issues. While the business appears to excel in many areas, addressing the concerns raised in the negative feedback regarding problem resolution and trustworthiness would further solidify its reputation for consistent, high-quality service.
I wanted to take a moment to express my gratitude for the exceptional service that I received at your garage. From the moment I arrived, I was greeted by friendly and knowledgeable staff who helped me to understand the issues with my vehicle and provided prompt and efficient solutions. I was particularly impressed by the professionalism of your team, who kept me informed throughout the entire process and offered valuable advice on how to maintain my car's performance. Your garage's attention to detail and commitment to customer satisfaction truly set you apart from the rest. As someone who has visited many garages in the past, I can confidently say that this was one of the best experiences I have had. I have recommended your services to my friends and family, and I will undoubtedly return to your garage for any future repairs or maintenance. Thank you once again for providing outstanding service.
Literally gave in my car four times and up to this day it still breaks down. They are not capable of fixing a simple heating problem I had to bring it in twice to get the treatment I deserve as a customer that paid a lot of money (5,000 aed). Imagine paying that much and from February up to this day it still breaks down. Poor labor quality, trustworthiness and professionalism.
Thank you for your work and for the quality of your services. I will definitely come back if necessary. I highly recommend this workshop.I am very pleased with the service I received.
Thank you to Ms. Doha and Mr. Hameed for a very professional and courteous service. Very reasonable prices and accomodating attitude. Highly recommended for all cars but especially German cars.
The Garage is very unprofessional. I went for my CAR testing before i buy it. They told me its fine. Later i found that CAR was accidented. They are very unprofessional and dishonest people.
their prices are reasonable
Very good communication and honest pricing. Complete engine rebuild on Nissan Patrol Y62 carried out in timely manner at reasonable cost. Very good standard of work.
When i bring my car to elegance auto maintenance the owner and manager treat me very well and other staff also very polite, and am very satisfied with their service . they are the best garage in musafah while considering their professionalism , quality service and price , they returned my car before the promised date and i am very very happy for their service . and strongly recommending garage....... and they are repairing whole kind of premium car also
شغل سيء جداً و مو بروفيشينال ابدا
مضيعه وقت وجهد ومال ومسوين عمارهم أحسن من غيرهم وانا ما دخلت الا من وراء السمعه .. مشكلة موجودة من ٣ شهور وهو يماطل انه السيارة ما فيها مشكلة وانا استغرب كيف تطلع العلامة بعد ما استلم السيارة من عنده .. قول ما نعرف نصلح مزراتي وخلاص كل اللي كان
يسويه يطير العلامه اللي كانت تطلع .. الحين مطرة اروح كراج ثاني علشان يصلح المشكلة اللي فيها .. فوق هذا كله أنا لازم اتصل وأسأل
سو صار وشو صار عمرهم ما اتصلوا من نفسهم
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