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Auto Repair
Carpros Auto Services
Category: Auto Repair
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Carpros Auto Services, operating under the business name Carpros Auto Services, is an auto repair shop offering a comprehensive range of services. The company offers auto air conditioning service, auto electrical service, and auto spring shop services. Additionally, the company provides brake shop services, general car repair and maintenance, and functions as a mechanic. Oil change service and transmission shop services are also available.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.8 out of 5 across 81 reviews. Many customers express satisfaction with the quality of work, fair pricing, and the trustworthiness of the mechanics. However, a significant minority of recent reviews highlight negative experiences, particularly concerning oil change services and pricing practices.
Service Quality:
The business demonstrates strengths in diagnosing complex issues and providing effective repairs, as evidenced by a case where a costly engine replacement was avoided by correctly identifying an ECU problem. Positive feedback frequently mentions professional work and successful major services. Conversely, recent reviews point to concerning lapses in service quality, specifically regarding improper oil filling levels and work potentially leading to component failure (differential). Delays due to parts availability have also been reported.
Common Themes:
Recurring positive themes include trustworthy mechanics, reasonable pricing, and effective problem-solving. Negative themes center around issues with oil change services, questionable pricing adjustments when discounts are applied, and occasional delays or parts availability problems. The inconsistency in recent experiences suggests potential issues with new staff or internal processes.
Final Assessment:
Based on the available data, Carpros appears to have a strong track record of providing reliable auto repair services, contributing to its high overall rating. However, recent negative feedback, particularly concerning oil changes and pricing transparency, indicates potential areas for improvement. While many customers have positive experiences, the reported issues with service quality and pricing in some instances warrant attention. Potential customers should consider the overall positive reputation but also be aware of the recent concerns raised in some reviews.
"I've been a loyal customer of Carpros for years, but my recent experience with their new staff member was disappointing. I scheduled a simple oil change in advance and was assured the required parts, including the oil filter, would be ready. However, after they had already drained my car's oil, I was informed the oil filter wasn't available and had to be purchased elsewhere, causing a 3-hour delay.
To add to the frustration, I was charged a higher cost than l've paid for the same service before, without any clear explanation.
This level of mismanagement and poor communication has made me decide not to return. I can no longer recommend this garage based on my recent experience."
A great shop. Prices are of the most reasonable in the market and work is professional.
A team of trustworthy mechanics. They were super dedicated to a task and successfully identified the issue. Besides, major service was done correctly and priced fairly. I definitely feel confident coming back here!
Carpros is always the best in term of handling your car with proper due diligence and share the best quotation for the service across abu dhabi.
I had a great experience with Carpros after my car broke down on the road. Initially, I took it to a garage in Mussafah, where I was told I needed an engine replacement with a quote of 10,000 AED. However, I decided to reach out to Carpros for a second opinion. They diagnosed the issue as a problem with the ECU and fixed it for under 3000 AED! I was impressed by their honesty and professional service. I highly recommend Carpros if you're looking for trustworthy and competent mechanics! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
I visited Carpros in October 2024 for a comprehensive oil change on my car, which included engine oil, transmission oil, and differential oil. Unfortunately, my experience was far from positive. The engine oil was filled above the normal level, raising concerns about the attention to detail in their work.
The following day, after they had changed the differential oil, I started hearing a cranking noise coming from the rear differential every time I made a turn. I took my car to another garage, where they discovered that the rear differential had failed. It turned out that the unprofessional work done on the differential led to the failure, and I had to replace the entire rear differential due to the damage caused.
Additionally, when it came time to pay, I was quoted a price for the services. After mentioning that I had a Mazaya discount, they raised the original price so that, after applying the discount, it would come closer to the initial price. This felt like an attempt to counterbalance the discount, and it was both deceptive and frustrating.
Overall, I'm extremely disappointed with Carpros. Not only did their work lead to significant damage to my vehicle, but their questionable pricing practices left a bad impression. I will not be returning and would advise others to look elsewhere for reliable and honest service
I visited Carpros in October 2024 for a comprehensive oil change on my car, which included engine oil, transmission oil, and differential oil. Unfortunately, my experience was far from positive. The engine oil was filled above the normal level, raising concerns about the attention to detail in their work. The following day, after they had changed the differential oil, I started hearing a cranking noise coming from the rear differential every time I made a turn. I took my car to another garage, where they discovered that the rear differential had failed. It turned out that the unprofessional work done on the differential led to the failure, and I had to replace the entire rear differential due to the damage caused. Additionally, when it came time to pay, I was quoted a price for the services. After mentioning that I had a Mazaya discount, they raised the original price so that, after applying the discount, it would come closer to the initial price. This felt like an attempt to counterbalance the discount, and it was both deceptive and frustrating. Overall, I'm extremely disappointed with Carpros. Not only did their work lead to significant damage to my vehicle, but their questionable pricing practices left a bad impression. I will not be returning and would advise others to look elsewhere for reliable and honest service
Worst service I wasted both time and money if you are not capable you have to tell before.after repair also problems still exists if we ask they say it’s an existing issue.