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Auto Repair
e& (etisalat and)
Category: Auto Repair
Car Clinic is an automotive service center. The company offers a range of services including mechani...
Category: Auto Repair
ADNOC Service Station | Madinat Zayed (962) is a business that offers a range of services to its cus...
Category: Electronics Repair
GOLDEN EYE ELECTRONICS (Br. 8) (SONY) AL-DHAFRA MALL, operating under the business name GOLDEN EYE E...
Category: Home Maintenance
Gold Star Electromechanical is an electronics store. The company offers a range of services includin...
Category: Mobile phone Repair
Level Phone is an electronics store specializing in the repair and sale of mobile phones. The compan...
e& (etisalat and) is a major telecommunications service provider. The company offers a wide range of services including mobile and fixed-line telephony, internet services, and digital solutions. As a cell phone store, it provides various mobile devices and accessories. As an internet service provider, it delivers broadband and other internet connectivity options. As a telephone company, it facilitates voice communication services. The company caters to both individual consumers and businesses, providing essential communication infrastructure and innovative digital services.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards dissatisfaction based on the provided reviews. While the average rating of 3.8 out of 5 suggests a moderate level of satisfaction across the larger pool of 222 reviews, the specific examples highlight significant negative experiences.
Service Quality:
The provided reviews indicate inconsistencies in service quality, particularly concerning staff knowledge and attentiveness. Issues such as lack of information regarding passport updates, difficulties with SIM conversions, and staff being preoccupied with personal devices are recurring themes. Several reviewers specifically mention negative interactions with Arabic-speaking staff, contrasting them with positive experiences with other staff members.
Common Themes:
Key weaknesses identified include inadequate staff training on specific procedures (like eSIM conversion), poor customer service etiquette (lack of acknowledgment, dismissiveness), and a perceived focus on sales over customer assistance. Conversely, positive experiences, though less represented in the provided examples, suggest that some staff members are helpful and knowledgeable.
Final Assessment:
Based on the provided data, the business demonstrates areas for improvement in delivering consistently high-quality and reliable service. While the overall average rating is moderate, the detailed negative reviews point to significant operational and customer service challenges. Addressing staff training, improving customer interaction protocols, and ensuring equitable service across all staff members are crucial steps to enhance the customer experience and align the service delivery with customer expectations.
"I recently had an unpleasant experience with the Arabic staff at estisalat Aldhafra mall. From the moment I interacted with them, the service felt unprofessional and unhelpful. I had some questions regarding conversion of e sim to physical sim but they seemed uninterested in assisting me and were often dismissive. And iam stand for 15 minutes, this arabic guy no willing to show the minimum manners like he can ask what you want or how can i help you and i also noticed a lack of clear communication, which caused confusion and delays. Customer service is a key part of any business, and unfortunately, the staff I encountered did not meet the expectations I have for such an establishment. I hope management addresses these issues to improve future customer interactions.
For updating the passport they don’t have proper information
I had a very disappointing experience during my recent visits to your store. Over the course of three to four visits, I sought assistance with converting my physical SIM to an eSIM. Unfortunately, I found that the staff showed little to no attention to customer service. Most of them appeared to be occupied with their personal phones and didn’t acknowledge or assist the customers waiting. It’s worth noting that, aside from the current store manager, no other staff member seemed knowledgeable about the process of changing a physical SIM to an eSIM. This level of service is unacceptable and does not reflect well on the store’s commitment to customer care.
In my whole life I didn't see the guy like this,because them the whole company will loss the things.All the staff speaks arabics are waste,they are not even ready to hear what is my issue and later one guy who speaks sinhala helped me
Worst service from the Arabic staff they only wanted sales when and i went there for my elife cancellation they didn't even attend me told 8006665 and was unable to get it,and I waited there till 3 hours after that srilankan staff and staff named babu came after there duty tym they did everything for me
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