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Auto Repair
ADNOC Service Station | Madinat Zayed (962)
Category: Auto Repair
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ADNOC Service Station | Madinat Zayed (962) is a business that offers a range of services to its customers. The company offers gas station services, providing fuel for vehicles. Additionally, the company offers ATM services for convenient cash withdrawals. For vehicle maintenance, the company offers car wash and oil change services. Customers can also find a convenience store on-site for various purchases. Furthermore, the company offers electric vehicle charging station services, catering to the growing number of electric vehicles.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the average rating of 4.1 out of 5 from 71 reviews. However, the provided sample of reviews highlights significant negative experiences, suggesting a potential disconnect between the overall rating and specific service quality issues. While a majority of customers may have satisfactory experiences, a notable minority encounter significant problems.
Service Quality:
Based on the provided reviews, service quality appears inconsistent across different offerings. The petrol station service is criticized for slow filling times and inefficient staff. The car wash is described as providing poor interior cleaning. The oil change service is particularly concerning, with allegations of unauthorized additive use leading to potential engine issues. Conversely, the presence of multiple services like ATM, convenience store, EV charging, and LPG gas cylinders are mentioned, suggesting a comprehensive offering.
Common Themes:
Recurring negative themes include slow service at the petrol pumps, poor quality car wash, and questionable practices during oil changes. Staff efficiency and adherence to customer requests are also highlighted as areas of concern. Positive aspects mentioned include the variety of services available and the strategic location of the station.
Final Assessment:
While the business benefits from a wide range of services and a convenient location, the provided reviews indicate significant inconsistencies in service quality, particularly concerning the core offerings of fuel dispensing, car wash, and oil change. The high average rating suggests that many customers have positive experiences, but the severity of the negative feedback, especially regarding the oil change service, raises concerns about reliability and potential risks to customers. To consistently deliver high-quality and reliable service, the business needs to address the specific issues raised in the negative reviews, focusing on improving staff efficiency, service quality across all departments, and ensuring transparency and customer consent in all service procedures.
Car wash very poor cleaning inside very poor mate door inside no work 45 dirhams
Petrol station with oil change and car wash facilities. You can get LPG gas cylinder here too Also a small market for groceries
The worst ADNOC Station in UAE, I’ve been to many ADNOC stations and all are very good and excellent except this one as I consider it the worst, it takes a very long time to fill the car! and the staff are very slow, I always try to avoid coming here but sometimes I am forced to do so, however every time I come it’s the same horrible experience unfortunately, I hope it will become better one day as it’s in strategic location
This is worst place to change oil. They add some additives without even asking. I went for oil change and filter change only. But the attendant just opened a Can and about to pour something which I dint ask for. So I enquired and he informed that it's recommended for better oil lubrication. Being a naive I dint say anything. Within few days I had trouble with engine. Also another colleague of mine had same issues and then he replaced engine oil in another workshop.
This station ID 926 deserves something less than 1 star. I had the worst experience with the supervisor Mohammed zakariya. He don’t know how to address a customer’s concern and he don’t care at all about the safety concern of the people. I have raised the concern on ADNOC Facebook platform as well but no response yet. I’m expecting a call back from the manager of the petrol station.
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