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Auto Repair
Dolphin Manufacturing Limited LLC
Category: Appliance Repair
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Dolphin Manufacturing Limited LLC is a manufacturer specializing in auto parts, particularly radiators. The company offers services as an HVAC contractor and operates a radiator shop. Their expertise lies in the production and repair of radiators and other automotive components. They provide manufacturing solutions for the automotive industry and offer HVAC services, likely related to vehicle climate control systems. The radiator shop provides specialized services for radiator maintenance and repair.
Customer Review Summary
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.4 out of 5 from 45 reviews, customer sentiment appears largely positive. While a small number of negative experiences are noted, the majority of feedback highlights satisfaction with product quality and customer service.
Service Quality:
The reviews indicate a mixed experience with service quality. While some customers praise the supportive and helpful nature of the staff, particularly mentioning specific team members, there are recurring negative comments regarding the receptionist's professionalism and handling of calls. This suggests an inconsistency in the customer service experience depending on the point of contact.
Common Themes:
Key strengths consistently mentioned include the high quality and reliability of the radiators and products manufactured by the business. Customers frequently commend the durability and performance of the products. Positive interactions with specific team members are also highlighted as a strength. The primary weakness identified is related to the initial customer interaction via the receptionist, with concerns raised about attitude and call handling.
Final Assessment:
Overall, the business appears to deliver high-quality and reliable products, particularly in the manufacturing of radiators. The strong average rating and positive comments regarding product performance and the support provided by certain staff members are significant indicators of quality. However, the negative feedback concerning the receptionist's conduct represents a notable area for improvement. Addressing this specific aspect of customer interaction could further enhance the overall service experience and potentially improve the already strong customer satisfaction levels. The business demonstrates a strong foundation in product excellence, with opportunities to refine its initial customer touchpoints.
Dolphin is one of the best choice for this particular products range, specially the product quality, process and customer promise is at very satisfactory level. It is further sharpen by the good customer caring staff who really work hard to give the customer satisfaction. Rajeev and his team are very supportive. Specially Mehnaz in his team was superb and give a great support to deliver our expected service level. Thank you very much team.
I had a negative experience with the receptionist. The attitude was unprofessional, and the call was not transferred as requested
Receptionist have no manners if customer call her to transfer to purchaser she cut the line .very bad behavior.
State of art Radiators manufacturing factory in U.A.E. Best quality products,well satisfied customers all over the world.Most competitive price.Export to more than 70 countries includ USA,UK & European countries.
The radiators from Dolphin Manufacturing LLC are truly top-notch. They’re built to last, work efficiently, and keep everything running smoothly, no matter the conditions. I’ve been really impressed with their performance and would definitely recommend them to anyone in need of reliable cooling solutions for all types of vehicles.
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