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Auto Repair
๐๐ข๐๐ฅ๐๐ญ๐ข๐ซ๐.๐๐จ๐ฆ - ๐๐ก๐ ๐๐จ๐ฌ๐ญ ๐๐ซ๐ฎ๐ฌ๐ญ๐๐ ๐๐ฒ๐ซ๐ ๐๐๐ซ๐ฏ๐ข๐๐ ๐๐ซ๐จ๐ฏ๐ข๐๐๐ซ ๐ข๐ง ๐ญ๐ก๐ ๐๐๐
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The company offers a comprehensive range of tire services. These include tire fitting, balancing, and alignment to ensure optimal performance and safety. They also provide tire repair for punctures and other damage, as well as nitrogen filling for improved tire longevity and fuel efficiency. Additionally, the company offers battery replacement and jump-start services, along with brake pad replacement and oil change services, making them a convenient one-stop shop for essential vehicle maintenance.
Overall Customer Sentiment:
Based on the provided reviews and the high average rating of 4.9 out of 5 from 1039 reviews, the overall customer sentiment towards Dialatire is overwhelmingly positive. The majority of customers express high satisfaction with the service provided, highlighting convenience, efficiency, and the professionalism of the staff.
Service Quality and Key Strengths:
Dialatire's key strengths lie in its mobile service model, bringing tire changes directly to the customer's location, such as offices or homes. This convenience is frequently praised. Customers consistently commend the technicians for their friendliness, professionalism, and efficiency, often mentioning specific individuals by name for their excellent service. Punctuality and clear communication throughout the process are also highlighted as positive aspects. The value for money and quality of products/service are recurring themes in positive feedback.
Areas for Improvement and Weaknesses:
While the majority of feedback is positive, there are notable areas for improvement. Several reviews mention issues with tire balancing post-installation, leading to vibrations and requiring subsequent visits or external repairs. There are also concerns raised regarding warranty provision for tires and instances of poor execution, such as damaged rims. Customer service communication regarding scheduling and appointment changes has also been a point of dissatisfaction for some.
Common Themes:
Recurring positive themes include the convenience of the mobile service, the professionalism and friendliness of the technicians, and the overall efficiency of the tire change process. Negative themes primarily revolve around technical issues like tire balancing and occasional lapses in customer service communication and execution quality.
Final Assessment:
Considering the high volume of positive reviews and the exceptional average rating, Dialatire appears to be a highly reliable and customer-focused business. Their mobile service model and dedicated staff are significant assets contributing to customer satisfaction. However, addressing the reported issues with tire balancing, ensuring consistent quality control in installation, and refining communication regarding scheduling are crucial steps to maintain their strong reputation and address the concerns raised by a minority of customers. Overall, Dialatire seems to deliver a high-quality and convenient service, with specific technical and communication aspects requiring attention for continuous improvement.
1st Time: Used the CAFU app and bought some new tyres today. Thanks to Waseem and Hussain for the quick service and happy smiles. Good value, quality product/service, and punctual. Took about 30 mins. Highly recommended. 2nd Time: Sumeshย andย Jahirul did a great job with giving us new tyres. It is amazing the consistency of service from the first time to this 2nd time. This time I just contacted them directly as I believe they are not partnering with CAFU anymore. Again good service, value and punctual. Highly recommended. This company is also the Kumho Brand distributor so I went with those. 5 years warranty.
Amazing service! waseem and Hussein are such professional, polite and very helpful guys! The service is very convenient! They came exactly on time, actually 4 mins before their time they reached and called once there! I would definitely recommend their service! Tyre home delivery ๐ what a privilege we have in Dubai!! And after all , the price is at least 30% better than auto pro in the petrol station
Got the luck of finding 2 specialized - and very special angels - super professional and gentle - who did an amazing job on our car. Super Number One People! We'll surely ask for Them again for the next time. Keep those Guys - Waseem and Hussain - magic duo - happy and again thanks!
Had an excellent experience at Dialatire! Kaja and Bilal did a fantastic job installing my tire and checking over my car. They were professional, thorough, and made sure everything was in perfect condition. Highly recommend their service!
Had tires changed on two of my vehicles, stripped the paint of the one rim of one car & didnt mount & balance the tires correctly on the second vehicle, car shook so violently had to park the car and get the tires remounted elsewhere.
Process was rushed & poorly executed.
Horrible customer service, I contacted the agent on Thursday to book an appointment. He told me theyโre fully booked and can assist me on Saturday 11:00.
I confirmed and informed it needs to be at 11:00 or before as I have an appointment.
Today is Saturday, guess what? After being on their case since 08:00 this morning with little replies, he comes back and tells me they canโt do 11:00 anymore.
Iโve now wasted two days waiting for them, just to be let down.
Iโm revising my initial review because Iโm done tolerating sub-standard service. This is my first-ever negative Google review, and itโs well-deserved.
What began as a decent experience, thanks only to the hard-working and courteous crew on the ground, quickly devolved into a complete waste of my time, energy, and money.
The one-star rating is solely for the teamโs effort. The rest of my experience with Dialtire.com has been an absolute failure.
Despite their claims of expertise, Dialtire.com clearly lacks the necessary knowledge in tire installation. Hereโs why:
The day after the tire change, my car began shaking at speeds of 90-110 km/hโan obvious sign of unbalanced tires.
I contacted them, and while they sent another team to re-balance the tires, the same issue persisted the next day.
After returning from travel on September 12, I was forced to rush to a nearby garage to re-balance the tires myself, paying out of pocket to fix their mistake.
Dialtire.com requested proof of payment, which I sent. Yet, No acknowledgment. No refund. Nothing.
If you value your time, your safety, and your money, I would strongly advise looking elsewhere.
There is no tyre shop at the entrance of Shorooq Mirdif!
This company which provided the tires Quick Pit Tire Trading LLC - Dial A Tire doesn't provide any warranty even if all tyres have the same issue. I just saw that there were so many bad reviews on the tires provided. You need to look into whom you are recommending in the market to save the reputation. I will definitely not recommend this place
Whatsapped the service a night before. They came to my office car park to change the tyres. Very friendly, quick, always communicated throughout the process. Sumesh and Jahirul were on it quick, and smiling in the sweltering heat! Well done Dialatire! And thank you for your fantastic employees.