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Computer Repair
Dhidawi Computer
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Dhaidawi Computer is a computer accessories store that offers a range of services. The company offers computer repair and maintenance, including troubleshooting hardware and software issues, virus removal, and system optimization. They also provide data recovery services for lost or damaged files. Additionally, Dhaidawi Computer offers custom-built computers tailored to individual needs and preferences. The company also sells a variety of computer accessories, such as keyboards, mice, monitors, and printers. They provide technical support and advice to help customers choose the right products and services.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the provided data. While the average rating of 4.2 out of 5 suggests a generally favorable perception, a significant negative review highlights serious concerns regarding pricing and employee conduct. The presence of multiple positive reviews praising service and staff indicates a segment of satisfied customers.
Service Quality:
Service quality appears to be a strength for this business. Positive feedback specifically mentions efficient issue resolution and years of experience in sales and service. The availability of a wide range of accessories is also noted as a positive aspect. However, the negative review directly contradicts this, citing poor treatment by employees, which directly impacts the perceived quality of service delivery.
Common Themes:
Recurring positive themes include good service, efficient problem resolution, availability of accessories, and knowledgeable staff. The primary negative theme revolves around high prices and poor employee behavior. The contrast between these themes suggests inconsistency in customer experience.
Final Assessment:
Based on the available data, the business demonstrates strengths in technical expertise, product availability, and efficient service delivery for some customers. The average rating and positive reviews support this. However, the serious concerns raised about high pricing and negative employee interactions are significant weaknesses that cannot be overlooked. While the business appears capable of providing quality service, the inconsistency in customer experience, particularly regarding staff conduct, raises questions about overall reliability and customer satisfaction across all interactions. Addressing the issues of pricing perception and employee behavior is crucial for improving overall customer sentiment and ensuring consistent, high-quality service.
Awesome
Good and nice staff
So far good service, they have resolved issue with one of my old computer with minimum time.
The prices are very high and the treatment of the employees is bad. They say, "Don't waste our time. I don't know how I controlled myself and didn't discipline them." To the respected owner of this store, please tell them to be polite in their conversations with customers
Years of experience in sales and service. Very affordable price. availability of all accessories related to computer & networking. Trustworthy, good behaviour
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