e& (etisalat and) - Al Dhaid

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About e& (etisalat and) - Al Dhaid

e& (etisalat and) is a telecommunications service provider, cell phone store, internet service provider, and telephone company. The company offers a wide range of services including mobile and fixed-line voice and data services, broadband internet, and digital television. They provide solutions for both individual consumers and businesses, encompassing everything from basic connectivity to advanced enterprise services. Their offerings include various mobile plans, home internet packages, and business communication solutions, aiming to meet diverse telecommunication needs.

AI Generated Sentiment, based on recent reviews:

Overall Customer Sentiment:
Based on a total of 205 reviews with an average rating of 4.2 out of 5, the overall customer sentiment appears to be moderately positive. While the average rating suggests a generally satisfactory experience, analysis of individual reviews reveals a mix of positive and negative feedback, indicating areas for improvement.
Service Quality and Efficiency:
Customers frequently comment on the efficiency of service. While some reviews highlight improvements in queue management and the availability of self-service machines, others express frustration with long wait times, particularly when relying on token systems. The speed of transaction processing is a recurring theme, with some customers noting significant time spent on each interaction. The effectiveness of staff, particularly expatriate counter personnel, is mentioned as a positive factor in resolving queries.
Common Themes and Areas for Improvement:
Several key themes emerge from the reviews. The physical environment of the service centers is a point of concern, with a lack of adequate seating for waiting customers being a significant negative. There are also comments regarding the perceived strain on employees due to standing for extended periods. Technological issues, such as slow or faulty systems (iPads/laptops), are cited as contributing to delays in service. The transition to new systems is perceived by some as having negatively impacted the speed of transaction completion compared to previous experiences.
Final Assessment:
While the business maintains a respectable average rating, the detailed feedback indicates inconsistencies in service delivery. Strengths include the availability of self-service options and the effectiveness of certain staff members. However, significant weaknesses lie in the customer waiting experience, the reliability of internal systems, and the perceived impact of technological changes on efficiency. To consistently deliver high-quality and reliable service, the business should prioritize improving the waiting area comfort, ensuring the stability and speed of their internal systems, and addressing the operational challenges that contribute to extended transaction times.

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