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Computer Repair
Dar Samra Computers
Category: Appliance Repair
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Category: Computer Repair
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Category: Appliance Repair
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Category: Mobile phone Repair
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Category: Bicycle Repair
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Dar Samra Computers is a computer store that offers a range of services. The company offers computer sales, including desktops, laptops, and peripherals. They also provide computer repair services, addressing hardware and software issues. Additionally, the company offers networking solutions and IT support for businesses and individuals. Their services encompass system diagnostics, virus removal, data recovery, and custom-built computers. The company aims to provide comprehensive computer-related services to meet various customer needs.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the average rating of 4.4 out of 5 across 55 reviews. While a small number of negative reviews exist, the majority of feedback suggests a favorable customer experience.
Service Quality:
Based on the provided reviews, a significant strength of the business is the perceived quality of service and the helpfulness of the staff. Recurring positive comments highlight friendly and respectful interactions, knowledgeable assistance, and a willingness to go the extra mile. The availability of quality products, particularly for gaming PC setups and computer parts, is also noted as a positive aspect.
Common Themes:
Positive themes consistently revolve around the staff's demeanor, product quality, and the overall positive experience of repeat customers. Conversely, the primary negative theme centers on issues related to repair turnaround time and communication regarding service status. One review specifically mentions a negative experience with a repair that allegedly resulted in further damage and delays.
Final Assessment:
The business generally appears to deliver high-quality and reliable service, supported by a strong average rating and numerous positive reviews emphasizing staff friendliness, product quality, and positive long-term customer relationships. However, the business should address the negative feedback concerning repair timelines and communication to ensure a consistently positive experience for all customers. Focusing on improving transparency and efficiency in the repair process would likely mitigate the primary source of customer dissatisfaction.
Best for computer parts and peripherals. Very friendly staff. I’m their customer since last 3 years. Mr.Imran is the best!
Good service, and great staff. Will be doing business again soon.
SUCH A BAD SHOP SCAMMED ME AND MY DAUGHTER AND WHILE FIXING BROKE HER LAPTOP AND THEY SAID FEW DAYS BEEN 2 WEEKS AND WHEN I WENT THERE THEY SAID WE DIDNT CALL AND THEY DIDNT START ON WORKING ON THE LAPTOP ILL SAY ON FACEBOOK
Such a good store with respectful staff. Never disappointed me, trust them as well with good knowledge too. Thank you team.
Very good owner and friendly staffs... they sell all top quality stuff with reasonable price... best place for gaming pc setup..
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